Customer Service Coordinator, Order Processing – ERP, 3PL

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🕒 April 11

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MELAG Medizintechnik

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1951

🔧 Hardware

🤝 B2B

📋 Compliance

Hardware • B2B • Compliance

MELAG Medizintechnik is a medical-technology company that provides hygiene-focused system solutions and products for healthcare and laboratory environments. The company presents product finders and system offerings aimed at supporting infection control, hygiene management, and regulatory compliance for clinical and professional users.

📋 Description

• Receive and process purchase orders from specialist dealer partners across Australia. • Enter, manage and track orders in our ERP system. • Coordinate stock availability, replenishment and deliveries with our Australian 3PL provider. • Liaise with MELAG HQ (Berlin) on supply planning, backorders, inbound shipments and product availability. • Ensure accurate master data (customers, pricing, shipping details) and maintain clean order documentation. • Provide friendly, responsive customer communication (email/phone) and resolve order/delivery issues. • Support periodic reporting (order status, backorders, stock levels) and continuous process improvement.

🎯 Requirements

• Experience in order processing / customer operations / supply chain coordination (B2B preferred). • Confident working with ERP systems; ideally Microsoft Dynamics NAV / Business Central. • Strong attention to detail and a structured, reliable way of working. • Excellent communication skills and a customer-first mindset. • Comfortable coordinating across time zones and with external partners (3PL, dealers). • Based in New South Wales, with a stable home-office setup.

🏖️ Benefits

• Join a highly qualified, motivated, and internationally connected team. • A company with a strong brand, high-quality standards and innovative medical solutions. • 100% remote work (NSW-based) • Modern tools, structured onboarding and direct impact on customer satisfaction • A high degree of autonomy: independent, goal-driven work with room for your ideas. • Ongoing training and professional development, plus modern tools to help you succeed. • Strong support from our headquarters in Berlin.