Cluster Hotel Manager, Innsiders

🕒 March 4

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Meliá Hotels International

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

👥 B2C

B2C • Hospitality • Travel

Meliá Hotels International is a prominent hotel chain that offers a diverse range of accommodations and services across various destinations worldwide. With a commitment to providing exceptional hospitality experiences, the company emphasizes cultural values, inspiration, and career opportunities for professionals in the hospitality sector. Meliá Hotels International focuses on enhancing customer experiences while ensuring a welcoming and efficient environment for both guests and employees.

📋 Description

• Reporting to the Director of Operations of the area, the role would be responsible for all the Operational side of these two hotels. • Manage and inspire the high performance of hotels teams continuously evaluating and maintaining high service, quality and productive processes and workflow. • Ensure the smooth implementation of the procedures and policies of Melia Hotels International in alignment with the strategic plans. • Assume the responsibilities and decision making of these 2 hotels operations. • Designing and implementing projects, programs, strategies, budgets and action plans, assuming the responsibility for the implementation and monitoring them to achieve the established goals. • Analyze with the DO, the Business Plan. • Analyze weekly results for accurate financial projections, occupancy based staffing reports and standards set for the hotels brand. • Ensure decisions and actions are in line with budget guidelines and goals to increase incomes, control costs and identify areas of opportunity to achieve the business plan. • Identify the deviations reasons/causes to resolve. • Participate with the DO on the budget development, monthly tracking actions to improve identified areas. • Manage the analysis and participation in forecast meetings and Business Reviews. • Encourage teamwork and ongoing communication between all the departments to ensure all staff are aware of their goals, roles and duties. • Encourage and guide the Head of Department and Executive Committee to increase employee satisfaction. • Continually support and develop managers encouraging both short and long-term vision regarding departmental objectives, standards and quality results. • Ensure that the leadership style of the heads of department and management is aligned with the culture of the organization. • Setting departmental goals, monitoring measures taken and following up on the results of the actions plans of each department. • Manage the union meetings (if it is necessary) and assist with union related issues / tasks. • Promote training for all the staff in the hotel, giving special emphasis to their professional development within the hotel structure and/or the company in general. • Daily briefings and lead meetings. • Continually supervise and evaluate the quality standards and the adequate maintenance and functionality of the facilities, furniture, equipment and cleaning. • Ensure the proper level of security measures are taken for both guest and team members. • Analyze, investigate and inform to the DO about customer service complaints received. • Participate and collaborate actively in implementing the Business Plan and the definition of business strategy. • Assume the responsibilities and decision making of the hotel operations. • Ensure all departmental areas complies with Health and Safety regulations.

🎯 Requirements

• A minimum of two (2) years of experience in a Hotel Manager or similar position. • Preferably within a city-style property. • German market knowledge is a must. • International experience is preferred. • High level of Development Teams skills to motivate and develop the Team of the hotels. • University diploma / degree, preferably in Tourism (or equivalent Hospitality and Tourism studies). • Functional knowledge of all department operations. • Demonstrate ability of Human Resources Management & Talent Development. • Knowledge of IT tools used in hotel management. • High geographical flexibility. • Able to reside in Düsseldorf. • High level of English and German is mandatory - both verbal and written.

🏖️ Benefits

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. • My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.