Members Exchange
Financial Markets • Securities Trading • Exchange Technology • Equity Trading • Equities
11 - 50
April 13
🇺🇸 United States – Remote
💵 $90k - $150k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
⚙️ Operations
🗽 H1B Visa Sponsor
Loading...
Members Exchange
Financial Markets • Securities Trading • Exchange Technology • Equity Trading • Equities
11 - 50
• The primary focus of this role is customer service, being the first point of contact for exchange members, ensuring timely responses and ticket logging for all interactions • Other responsibilities include monitoring and troubleshooting of the exchange, identifying and mitigating operational risks, attending to Members requests, and clear and constant communication across many different internal and external departments • Answering phone calls, responding to e-mails and Jira tickets, investigating issues using internal/external tools, liaising with other Market Operations Analysts, and other internal/external groups to resolve issues • Ad-hoc project work as required
• Ideal candidate would have trade desk or operations desk experience at a broker dealer or exchange (1-3 years) • Effective and clear communicator that is able to handle complex issues with customers and internal groups in high-pressure situations • Experience supporting FIX and SBE Protocols • Strong data analytics capabilities with the ability to write basic queries in SQL, Groovy or Python • Must be confident working with real-time monitoring to identify issues and help solve problems • Knowledge of U.S. Equity markets, market structure, and clearing • Knowledge of U.S. Options markets a plus • Willingness to obtain necessary licenses as directed by Compliance • Desire to learn new things and be flexible in a quickly changing environment • Ability to perform multiple tasks simultaneously in a complex operational setting • Self-starter who can work independently
• Work From Home • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k) • Life Insurance (Basic, Voluntary & AD&D) • Unlimited Paid Time Off • Generous Paid Family Leave • Short Term & Long-Term Disability • Training & Development • Wellness Resources
Apply Now