Relationship Manager

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Mêntore

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

🏦 Banking

Fintech • Banking

Mêntore is a Brazilian payment institution and financial services provider that helps businesses and individuals with payroll processing, payment accounts, and related banking services. The company offers digital account opening, customer support for PF (individual) and PJ (business) clients, and tools to manage payroll and employee payments. Mêntore positions itself as a fintech focused on transforming payroll and expanding business financial operations.

📋 Description

• Provide consultative management of major national accounts, conducting on-site visits and virtual meetings focused on contract retention, renewal, and expansion. • Develop campaigns, initiatives, and commercial projects specifically targeted at clients' Payroll and Human Resources (HR) departments. • Identify portfolio risks from data and reports, acting proactively and collaborating with internal teams to ensure retention (churn control). • Monitor the customer journey end-to-end, analyze portfolio performance indicators, and propose continuous improvements. • Serve as the client's primary point of contact within our company, ensuring deadlines are met and requests are resolved promptly. • Actively participate in organizing and attending corporate events, trade shows, and company celebrations, strengthening the brand's institutional relationship with partners.

🎯 Requirements

• Strong background in strategic account management (Key Accounts), large-scale B2B relationship management, or corporate Customer Success. • Willingness and availability to travel to different regions of the country for client visits and in-person events. • Previous experience working with clients/partners in Human Resources (HR) or Payroll. • Analytical profile for risk management, excellent communication skills, executive presence, and the ability to navigate complex negotiations.

🏖️ Benefits

• Meal allowance and flexible food benefits. • Health and dental insurance. • Life insurance. • Fuel allowance.