Customer Success Manager

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🕒 April 13

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Merantix

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🤖 Artificial Intelligence

💰 Seed Round on 2021-08

Artificial Intelligence

Merantix is Europe's leading AI group focused on researching, building, investing, and connecting to drive impactful artificial intelligence solutions. Based in Berlin, Germany, they work across various aspects of AI, creating investment opportunities and developing solutions that leverage AI technology for transformative change. Merantix is dedicated to fostering a community around AI and staying at the forefront of innovation in the artificial intelligence space.

📋 Description

• Independent management of existing customer accounts • Establishing and maintaining long-term relationships with rehabilitation clinics • Together with our Product team, you analyze customers' specific needs and develop tailored solutions • Occasional attendance at professional events and conferences • Product training and onboarding sessions (on-site) • Management of integration projects in close collaboration with our Integrations team • Data maintenance and documentation in our CRM

🎯 Requirements

• Experience in the healthcare sector • Confident presence and strong communication skills when dealing with diverse stakeholders • B2B sales or account management — ideally in healthcare or SaaS • Ability to explain AI-based solutions clearly and convey their benefits • Very good German and English skills • Willingness to travel within Germany • Highly self-motivated, hands-on mentality, and enjoyment of a dynamic startup environment • Empathetic in dealings with customers and colleagues • Open to new things, eager to learn, and tech-savvy • Team-oriented with a willingness to take on responsibility

🏖️ Benefits

• A varied, autonomous, and challenging working environment • The opportunity to actively contribute to the digitalization of healthcare and help establish a forward-looking solution in medical facilities • An open, motivated team where ideas and initiative are valued • Flexible working hours and hybrid work (remote & office) • Attractive benefits such as Urban Sports Club membership, free team lunches, working abroad, and regular team events • Direct collaboration with the founders and the chance to take on responsibility quickly to support your personal development