Customer Care Agent, Dutch Speaking

🔥 0 minutes ago

🇧🇬 Bulgaria – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mercier Consultancy MD

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🏥 Healthcare

Recruitment • Healthcare

Mercier Consultancy MD is a recruitment agency specializing in medical and healthcare roles across Europe. Mercier Consultancy Medical positions itself as a leading recruiter for medical jobs, connecting hospitals, clinics, and other healthcare employers with physicians and clinical staff. The company focuses on sourcing and placing medical professionals to meet the staffing needs of European healthcare providers.

📋 Description

• Act as the primary point of contact for Dutch-speaking clients regarding their energy accounts and service plans. • Provide expert guidance on energy consumption, billing inquiries, and sustainable utility solutions. • Manage incoming customer requests via phone, email, and digital chat platforms with efficiency and empathy. • Maintain accurate records of customer interactions within our specialized energy industry CRM database. • Troubleshoot technical or administrative issues related to energy meter readings and contractual agreements. • Collaborate with internal departments to resolve escalated client concerns, ensuring long-term satisfaction. • Adhere to strict quality and compliance standards required within the European energy sector.

🎯 Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this position. • Valid EU passport or legal right to work in Bulgaria. • Proven experience in customer service or a related technical support role. • Strong communication skills with a professional demeanor suitable for the energy industry. • Ability to work independently in a remote setting while maintaining high productivity levels. • Resilience and a proactive mindset to handle complex customer queries effectively.

🏖️ Benefits

• Competitive Monthly Salary • Fully Paid Training on Eneco systems and the energy sector • Comprehensive Health Insurance • Fully Paid Relocation Package (flight, transfer, hotel) • Attractive Monthly Performance Bonus • Remote work flexibility within Bulgaria • Access to professional development and career growth within an international consultancy