German Speaking Player Support Specialist

🔥 0 minutes ago

🌐 Bulgaria, Germany, +4 more countries – Remote

🇧🇬 Bulgaria – Remote 🇩🇪 Germany – Remote 🇨🇭 Switzerland – Remote 🇦🇹 Austria – Remote 🇧🇪 Belgium – Remote 🇱🇺 Luxembourg – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Mercier Consultancy MD

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🏥 Healthcare

Recruitment • Healthcare

Mercier Consultancy MD is a recruitment agency specializing in medical and healthcare roles across Europe. Mercier Consultancy Medical positions itself as a leading recruiter for medical jobs, connecting hospitals, clinics, and other healthcare employers with physicians and clinical staff. The company focuses on sourcing and placing medical professionals to meet the staffing needs of European healthcare providers.

📋 Description

• Act as the primary point of contact for German-speaking users, ensuring high-quality assistance for all Gaming & Esports platform inquiries. • Troubleshoot technical issues, billing queries, and account management concerns with precision and professionalism. • Maintain deep knowledge of current gaming titles, competitive esports trends, and platform updates to provide expert guidance. • Foster a positive and inclusive community environment by moderating interactions and upholding safety standards. • Analyze recurring player feedback to provide actionable insights for product and service improvements. • Collaborate closely with internal QA and developers to resolve bugs and report emerging technical anomalies. • Achieve individual and team-based KPIs focused on resolution speed, customer satisfaction, and service quality.

🎯 Requirements

• Native or fluent German (spoken and written) is strictly required for this role. • Valid EU passport (mandatory) to facilitate your move for one of the most exciting German-speaking jobs available today. • A passionate gamer with an authentic interest in the Gaming & Esports industry landscape. • Exceptional communication skills, with a patient and empathetic approach to problem-solving. • Proven ability to adapt to new software, gaming platforms, and internal tools quickly. • Previous experience in customer service or a similar support role is highly advantageous.

🏖️ Benefits

• Competitive Monthly Salary • Fully Paid Training • Health Insurance • Fully Paid Relocation Package (flight, transfer, hotel) included for all international candidates • Attractive Monthly Performance Bonus based on your individual contribution • Professional growth opportunities within the vibrant Bulgarian tech and gaming sector