German Speaking Support Specialist

🔥 0 minutes ago

🌐 Bulgaria, Germany, +4 more countries – Remote

🇧🇬 Bulgaria – Remote 🇩🇪 Germany – Remote 🇦🇹 Austria – Remote 🇨🇭 Switzerland – Remote 🇧🇪 Belgium – Remote 🇱🇺 Luxembourg – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Mercier Consultancy MD

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🏥 Healthcare

Recruitment • Healthcare

Mercier Consultancy MD is a recruitment agency specializing in medical and healthcare roles across Europe. Mercier Consultancy Medical positions itself as a leading recruiter for medical jobs, connecting hospitals, clinics, and other healthcare employers with physicians and clinical staff. The company focuses on sourcing and placing medical professionals to meet the staffing needs of European healthcare providers.

📋 Description

• Deliver exceptional omnichannel support to German-speaking clients • Resolve complex customer queries via phone, email, and live chat during night shift hours • Accurately document all customer interactions in the company CRM system • Collaborate with cross-functional teams to escalate critical technical issues and provide feedback for service improvement • Maintain a professional, empathetic, and solution-oriented tone in German-language communications • Achieve daily and monthly performance metrics for client satisfaction and operational efficiency • Participate in ongoing training sessions on product developments and internal support protocols

🎯 Requirements

• Native or fluent German (spoken and written) is strictly required for this position • Valid EU passport (mandatory) • Previous experience in customer support services or a high-volume call center environment is highly preferred • Ability to thrive in a night shift schedule and work independently with high attention to detail • Excellent problem-solving skills and a strong aptitude for learning new software tools • Cultural adaptability to integrate successfully into one of the most exciting German-speaking jobs available in Sofia

🏖️ Benefits

• Competitive Monthly Salary with attractive night shift premiums • Fully Paid Training • Comprehensive Health Insurance package • Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation provided) • Monthly Performance Bonus linked to your individual targets • Professional growth opportunities within the global customer support services sector • Team-building events and social perks