Customer Growth

December 11, 2023

Metronome

WebsiteLinkedInAll Job Openings

Billing infrastructure that helps software companies launch, iterate, and scale their usage-based business models.

real-time data • usage-based billing • metered billing • billing infrastructure • usage data

11 - 50

Description

• Manage and grow our customer relationships. Build confidence and credibility with customers' Engineering and Product leadership and keep deployments on track, particularly in critical periods during onboarding and following initial implementation. • Build, edit, and run processes and systems that will become the foundation for how we work with customers at Metronome. Work closely with Metronome's founders to understand and design the success metrics and milestones (both internal and external) for our deployments. • Represent the voice of our customers at Metronome. Ensure that we have a tight product feedback loop and keep customers up-to-date on how we're making their lives better. Work closely with Engineering, Product, and Design to align the product roadmap against what our customers are asking for. • Help with other issues not included in the above that would normally bubble up to founders. Generate first-generation solutions for problems we haven't anticipated.

Requirements

• 5+ years of experience in a related post-sales function or customer engagement role • Natural relationship builder who loves to spend time with customers • High degree of ownership, paired with a strong ability to prioritize • Communicate with a broad range of stakeholders, CEO/CTOs, product, engineering • Ability to co-design architecture with product and engineering • Ability to solve novel problems with scrappy solutions • Technical aptitude to build credibility with and act as an advisor to CTOs/CPOs in matters of data, pricing, and billing • Excellent project management and organizational skills • Familiarity with Financial concepts or Pricing/Billing • Experience in management consulting or enterprise SaaS company • Experience working with customers as a founder or early hire at a software company • Experience building early customer-oriented teams and process at an enterprise startup • Experience with logs, metrics, billing, finance, or other infrastructure or financial tooling and concepts

Benefits

• Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership • FSA (Flexible spending account) • Flexible time off • Employee assistance program (mental health benefits) • Culture where personal growth is highly valued • Salaries that are highly competitive with other early stage Bay Area startups and significant equity compensation