Customer Support Agent

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Mindly

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🧘 Wellness

🏪 Marketplace

☁️ SaaS

💰 $2M Seed Round - Mindly on 2023-12

Wellness • Marketplace • SaaS

<Mindly> Mindly is a Ukrainian online mental health platform that connects clients with licensed psychologists and therapists. The service provides web-based client and therapist dashboards, supports remote/online therapy sessions, appointment management, client messaging, reviews, and gift certificates. Mindly focuses on improving mental wellbeing by helping clients find suitable specialists and enabling psychologists to grow their practices and organize online work; the platform lists thousands of psychologists and has served over a million clients.

📋 Description

• Provide timely, empathetic, and personalized support to platform users (primarily customers); • Handle requests related to accounts, subscriptions, refunds, and various technical issues concerning the platform; • Ensure a positive user experience while resolving customer inquiries; • Turn user feedback into valuable insights for other teams, helping shape and improve the product.

🎯 Requirements

• Experience working as a Customer Support, Customer Success, or in a related role • Native-level Ukrainian and English proficiency at C1+ level • Empathy and the ability to build trusting relationships with users • Initiative in solving not only existing customer issues but also preventing potential ones • Curiosity and enthusiasm for solving non-standard challenges.

🏖️ Benefits

• A fast-growing product company where you are a key part of our success • Competitive salary • Therapy on Mindly • A strong team of A-players • 20 days of paid vacation