Customer Success Management Analyst – Mid-level

🕒 April 27

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MindMiners

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🤝 B2B

☁️ SaaS

💰 $1.1M Seed Round - MindMiners on 2021-01

B2B • SaaS

MindMiners is a consumer insights and market research company that provides a SaaS platform, respondent panels, and analytics tools to help businesses collect, analyze and act on customer data. The company combines a proprietary technology platform, a large Brazilian respondent panel, AI-assisted analysis, and research expertise to deliver fast, reliable, and actionable insights for brands and organizations. MindMiners serves companies seeking agile, scalable consumer research and dashboarded results to guide marketing, product and strategic decisions.

📋 Description

• Able to develop and execute a strategic plan for their client portfolio and regularly monitor its progress through organized management and strong problem-solving skills. • Use project management and CRM tools to execute the client portfolio management process. • Maintain an in-depth knowledge of MindMiners’ products and solutions to connect them to clients’ core business challenges, clearly articulating the value of the solution within their context. • Map key stakeholders and build strong relationships with them to keep them active, engaged, and continuously growing. • Conduct client onboarding and periodic training sessions with the primary goal of expanding usage and ensuring regular adoption of the product/platform. • Identify market movements and trends relevant to the client’s industry and propose new studies aligned with the client’s business objectives. • Establish clear, fluid, and assertive communication with clients, leading project management and account management with excellence. • Build strong relationships with other internal teams at MindMiners, communicating client needs to Product, Marketing, Market Research, Projects, etc., to optimize processes, remove friction, and, above all, create value in MindMiners’ delivery.

🎯 Requirements

• Bachelor’s degree in Business Administration, Economics, Marketing, Communications, Advertising, or related fields. • Knowledge of market research (required). • Experience in client/agency service and relationship management. • Experience in commercial/sales roles – accustomed to sales targets and objectives. • Collaborative, fast, and comfortable with change. • Motivated to go the extra mile for clients. • Driven by challenges and committed to delivering results.

🏖️ Benefits

• Flexible points – choose how to use your points, with flexibility between meal allowance and home office support. • Health and dental insurance. • Transportation allowance. • Flexible working hours. • Birthday day off to enjoy with your loved ones. • TotalPass. • Extended maternity and paternity leave. • Childcare assistance. • Miners Learn – career development budget for courses. • Miners Book – unlimited budget for purchasing books (physical or digital) to support your professional and personal development.