Senior Analyst, Customer Success

🕒 April 24

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RD Saúde

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🛒 Retail

Healthcare Insurance • Pharmaceuticals • Retail

RD Saúde is a leading healthcare company in Brazil focused on improving health and well-being through its extensive network of pharmacies and exclusive brands. With a commitment to sustainability and social responsibility, RD Saúde invests in initiatives that enrich lives while ensuring corporate accountability and transparency. The company employs over 57,000 people across more than 3,000 locations, striving to create a healthier society and future.

📋 Description

• Manage a portfolio of B2B clients strategically, acting as the primary point of contact and being responsible for account satisfaction, retention and expansion • Conduct a structured onboarding for new clients, ensuring rapid and efficient adoption of the solution • Identify and execute upsell and cross-sell opportunities within the customer base, directly contributing to recurring revenue • Define, monitor and evolve success metrics (health score, NPS, adoption, churn, time-to-value) customized for each account • Conduct QBRs (Quarterly Business Reviews) and periodic follow-up meetings with clients • Translate customer feedback, pain points and challenges into structured inputs for product, engineering and other internal teams • Serve as the voice of the customer internally, influencing the roadmap and prioritization with stakeholders • Build and execute action plans for at-risk accounts, proactively anticipating churn scenarios • Document processes, playbooks and best practices to scale the Customer Success operation • Collaborate with sales, product, support and marketing teams to ensure a smooth and integrated customer journey

🎯 Requirements

• Solid experience in Customer Success, Account Management or similar roles in a B2B environment • Proven track record managing a portfolio of clients with a focus on retention, expansion and satisfaction • Strong analytical skills, comfortable working with metrics, dashboards and making data-driven decisions • Excellent verbal and written communication skills, with the ability to engage with different seniority levels and stakeholder profiles • Proactive, ownership mindset, autonomy and a results-oriented approach • Organized and able to manage multiple accounts and priorities simultaneously

🏖️ Benefits

• Medical insurance (monthly payroll contribution + co-payment) • Dental insurance • ID Conecta - Telemedicine at no cost to the employee • Pharmacy benefit • Therapy • Physical health and wellness platforms • On-site restaurant • Transportation allowance - 3% • Free company shuttle from Osasco bus terminal, Lapa station (Line 7 Ruby) and the Butantã, Tatuapé, Santo Amaro and Largo Taboão da Serra metro stations • Life insurance • Gympass • On-site gym at campus/headquarters • RD University • NiveRD - day off • Profit sharing (PLR) • Flexible work schedule • Hybrid work model (4 days in office / 1 day remote) • Christmas hamper