Customer Success Manager

🕒 April 20

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Reonic

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

⚡ Energy

☁️ SaaS

💰 Series A on 2024-09

Energy • Software • SaaS

Reonic is a digital software company that specializes in providing solutions for the sales and installation process of renewable energy technologies such as photovoltaics, energy storage systems, wallboxes, and heat pumps. Their platform supports both private and commercial clients by streamlining customer interactions from initial interest to final installation. With features designed to enhance efficiency, profitability, and customer engagement, Reonic aims to optimize the energy transition for its users by enabling faster quotations, detailed planning, and secure digital contracts.

📋 Description

• Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the BR market. • Solve technical problems from day one after signature and guide them through technical questions about our system and solar and heatpump (you don't need to be an expert directly). • Leverage customer feedback to enhance our software, in close collaboration with our development team. • Continuously improve customer experience and help them day to day in calls and in our supportchat. • Identify technical bottlenecks with customers and improve our solutions with the engineering team. • Strategically plan and implement projects that drive Reonic's growth and innovation.

🎯 Requirements

• Experience in B2B SaaS customer service or success, with a strong emphasis for engaging directly with customers. • Technical background e.g. (industrial-) engineering. • Previous experience in the start-up ecosystem. • Motivation to drive change in renewables and have a positive impact. • Excellent communication and presentation abilities in English. • C2 English proficiency is required.

🏖️ Benefits

• Perks include gym membership • coffee • regular team events • MacBook • more