NICE CX-One Developer

🕒 April 25

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

💰 Private Equity Round on 2022-04

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

📋 Description

• Coordinate and perform release planning, development, testing, and deployment of IVR enhancements across multiple agencies• Design and build call flows and integrate backend systems using application programming interfaces (APIs)• Manage NICE Business Units (BU) and contribute to solution design and network optimization• Provide routing design and implementation for contact center technologies• Collaborate with Architecture teams to design, develop, deploy, and consume APIs• Provide technical support and troubleshooting assistance when scripting issues arise• Coordinate issue communication and resolution with multiple technical teams during production incidents• Review support tickets with agency leadership and oversee issue resolution across teams

🎯 Requirements

• 3+ years of experience with NICE InContact CXOne• 3+ years of professional experience with NICE CXOne Studio scripting• hands-on experience designing and implementing NICE CXOne solutions• experience working with cloud-based SaaS, PaaS, or IaaS providers• experience with virtualized systems including application servers, databases, and networking infrastructure• ability to understand business requirements and translate them into technical solutions• strong conflict management and organizational communication skills• excellent communication and teamwork abilities• Nice to Have: Experience in Contact Center dashboard creation• Basic knowledge of intersystem networking and data traffic flow between components• Ability to troubleshoot end-to-end call center applications• Experience troubleshooting browser-related issues (Chrome and Edge) when interacting with web-based applications such as Salesforce or Microsoft Dynamics

🏖️ Benefits

• Health insurance• language courses• relocation program• remote work• professional development opportunities• certification programs• mentorship and talent investment programs• internal mobility• internship opportunities