Account Manager

🔥 11 minutes ago

🐊 Florida, North Carolina, +2 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Mitel

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

📡 Telecommunications

🏢 Enterprise

☁️ SaaS

Telecommunications • Enterprise • SaaS

Mitel is a global leader in business communications, providing a comprehensive range of communication and collaboration solutions tailored to the needs of businesses across various industries. Mitel offers unified communications that can be deployed on-premise, via private cloud, public cloud, or hybrid solutions. They specialize in contact center solutions, business phone systems, collaboration tools, and integrational apps to enhance productivity and customer experience. Mitel's services are designed to simplify business communications, ensuring security, compliance, and resiliency, particularly in mission-critical and vertical solutions. Their AI-assisted platform, Mitel CX, aims to create faster and more personalized customer interactions. With a strong focus on industries like healthcare, financial services, government, hospitality, and education, Mitel supports enterprises of all sizes with flexible and secure communications solutions.

📋 Description

• Develop and maintain strong relationships with assigned named customers and strategic channel partner sales teams, leadership, and key stakeholders • Create and execute joint business plans designed to increase Mitel revenue, bookings, and market share within the partner’s customer base • Identify, qualify, and pursue competitive displacement opportunities within the partner’s installed customer accounts • Collaborate closely with partner account teams to develop account strategies, opportunity plans, and executive engagement initiatives • Drive pipeline development activities, including account mapping, customer targeting, and joint prospecting campaigns • Serve as the primary Mitel sales resource supporting the partner organization and its customers • Provide business-value analysis, deal strategy, pricing guidance, and proposal support to maximize win rates • Conduct customer discovery sessions to identify business challenges, technology initiatives, and communications requirements • Deliver customized presentations and demonstrations that align Mitel solutions to customer objectives and competitive replacement opportunities • Coordinate internal Mitel resources, including sales engineering, services, product specialists, and leadership teams, to support named customer deal progression • Ensure a high level of customer and partner satisfaction through responsiveness, accountability, and consistent value delivery • Maintain accurate opportunity management, forecasting, and pipeline reporting within CRM systems • Meet or exceed assigned bookings, revenue, and pipeline generation targets • Provide regular business reviews to both Mitel and partner leadership teams regarding performance, opportunities, and strategic initiatives • Continuously identify new methods to expand and improve competitive win rates.

🎯 Requirements

• Bachelor’s degree preferred; or high school diploma with relevant industry experience • 5+ years of consultative technology sales experience, preferably within Unified Communications, Contact Center, Collaboration, or Cloud Communications solutions • Proven success working with channel partners, strategic alliances, or indirect sales models • Demonstrated experience driving competitive displacement opportunities and replacing incumbent communication platforms • Experience managing a $3M+ annual quota or equivalent revenue responsibility • Strong understanding of enterprise sales methodologies, account planning, and opportunity management • Experience collaborating with partner sales organizations to develop pipeline and drive bookings • Knowledge of cloud communications, hybrid environments, virtualization technologies, and data center infrastructure • Familiarity with competitive solutions including RingCentral, 8x8, Cisco, Avaya, Zoom, Dialpad, Microsoft Teams, and other communications platforms • Strong business planning, territory planning, and strategic account management skills • Excellent communication, presentation, negotiation, and relationship-building abilities • Proven ability to influence multiple stakeholders and navigate complex sales cycles • Proficiency with CRM platforms and sales management tools • Ability to work independently while collaborating effectively across partner and internal teams • Willingness to travel as required to support partner and customer engagements.

🏖️ Benefits

• Affordable Medical, Dental, Vision, Life and Disability Insurance • Matching 401(k) plan • Paid time off (holiday, vacation and sick) • Employee Assistance Program • Reward and Recognition Programs