Remote Customer Support - Japanese - Music Streaming Service (3744)

March 7

ModSquad

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Customer Experience Services for the World’s Best Brands

community management • customer support • moderation • social media management • crisis management

1165 - 1165

Description

• Seeking music-lovers and experienced Customer Support Representatives to join the team • Responding to customer inquiries via inbound web messages in Japanese • Orientation, Nesting, and Production hours specified • Requires providing web messaging support to 3-5 customers at the same time • Professional/business level proficiency in Japanese and English required • Assisting with a music streaming service • Helping customers with any issues they may have • Working with a global provider of managed digital engagement services • Bringing companies closer to their customers • Equal Opportunity Employer • Pay rates vary by client and are not negotiable • Various factors affect individual base pay or rate

Requirements

• Strong desire to create a unique experience for customers • Enjoy providing exceptional Customer Support • Past experience in Customer Support via inbound web messages • Professional/business level proficiency in Japanese and English • Ability to work with a dedicated laptop or desktop computer with Windows 10 or above • Willingness to install MSQ security software and 2FA app • Access to a webcam or smartphone • Stable broadband internet connection of 25 MBS or greater • 8 GB RAM or better • Dual monitors highly recommended • Grammar proficiency in responses • Taking time for a thorough job in completing the application

Benefits

• Fully remote opportunity • 40 hours per week • Strong support for making the timezone conversion • Access to a great tool for timezone conversion • 25 hours per week project commitments • 8 hours required on Saturday and/or Sunday • Dedicated laptop or desktop computer with Windows 10 or above required • 2FA app installation required on your mobile device • Webcam or smartphone capable of taking pictures • Stable broadband internet connection of 25 MBS or greater • 8 GB RAM or better • Dual monitors highly recommended