Remote Customer Support - Turkish - Music Streaming Service (3739)

March 9

ModSquad

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Customer Experience Services for the World’s Best Brands

community management • customer support • moderation • social media management • crisis management

1165 - 1165

Description

• Create a unique experience for each individual customer • Provide exceptional Customer Support • Identify all/any issues the customer may have • Provided Customer Support via inbound web messages • Provided web messaging support to 3-5 customers at the same time • Professional/business level proficient in Turkish and English • 40 hours per week required for the 4-week orientation and nesting period • 25 hours per week for Project Commitments • 90-day commitment • ModSquad is a global provider of managed digital engagement services • Clients include NFL, Zendesk, and Topps • Global enterprises, international agencies, and startups benefit from ModSquad's expertise

Requirements

• Completed language assessments in Turkish and English • 3-day orientation, 15-day nesting period, daily production hours • Must be available to work 8 hours on Saturday and/or Sunday • Install MSQ security software and 2FA app on mobile device • Chromebook not sufficient for ModSquad projects

Benefits

• Fully remote opportunity • Dedicated laptop or desktop computer with Windows 10 or above required • Access to a webcam or smartphone capable of taking pictures • Stable broadband internet connection of 25 MBS or greater • 8 GB RAM or better • Dual monitors highly recommended