Internal Customer Service Representative – Driver Operations

🕒 January 20

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MOIA Operations Germany GmbH

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🚗 Transport

🤖 Artificial Intelligence

🤝 B2B

Transport • Artificial Intelligence • B2B

MOIA Operations Germany GmbH is a Volkswagen-backed mobility technology company that develops and operates on-demand ridepooling and autonomous mobility services for cities. It provides turnkey autonomous vehicles, software platforms, and mobility consulting to integrate with public transport networks, aiming to improve urban accessibility, sustainability, and efficiency. MOIA runs passenger-facing ridepooling and ridehailing services while also offering B2B solutions and self-driving technology for city operators.

📋 Description

• You monitor our vehicles and service area from our control center to ensure high vehicle availability • You staff the Driver Hotline and handle issues raised by our employees/drivers or forward them to the appropriate contacts • You are the first point of contact for drivers with questions about the digital product as well as vehicles and charging infrastructure • You support exciting small projects

🎯 Requirements

• You monitor our vehicles and service area from our control center to ensure high vehicle availability • You staff the Driver Hotline and handle issues raised by our employees/drivers or forward them to the appropriate contacts • You are the first point of contact for drivers with questions about the digital product as well as vehicles and charging infrastructure • You support exciting small projects • Ideally, you have already gained initial experience in customer support, a call center, telephony or a comparable area • You enjoy talking on the phone and handling emails • You remain calm even in hectic situations • You have good communication skills and enjoy competent, versatile problem solving • You are characterized by an accurate, detail-oriented way of working • You are comfortable using a PC • You have good German language skills, both written and spoken • You are willing to work shifts: Mon–Sun, early, late and night shifts, including public holidays

🏖️ Benefits

• Permanent employment contract • 30 days of vacation for full-time employees • 1 day of remote work per week (after completion of the probationary period) • Tax-free shift allowances (+25% for night shifts, +50% for Sundays, +100% on public holidays) • Monthly subsidy for Urban Sports Club membership and the HVV Deutschlandticket (public transport ticket) • Discounts on MOIA rides and the option to take a sabbatical • Drinks provided (water and coffee) at the HUB • Attractive working atmosphere in a dynamic team with an informal, first-name culture and flat hierarchy • Numerous opportunities to contribute and grow in a scaling company • Modernized workplace with good public transport connections