Senior UX/UI Designer – ServiceNow

Job not on LinkedIn

🔥 13 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mollica IT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Mollica IT is a São Paulo–based recruitment and selection agency specializing in sourcing and placing IT professionals for companies in Brazil and abroad. The firm positions itself as a hands-on recruitment partner, offering fast, accurate hiring solutions across a broad range of technical roles — from C-level and PMO to DevOps, cloud (Azure/AWS), ERP (SAP, Oracle), big data and data science, databases, infrastructure and telecom, cybersecurity, Salesforce, mobile and full‑stack development, QA/testing and commercial/business roles. Mollica IT emphasizes speed, quality, inclusive hiring and partnership-style service for corporate clients.

📋 Description

• Design end-to-end employee experiences using ServiceNow Employee Center, ITSM, and Enterprise Service Management solutions • Create user-centered solutions aligned with business objectives and employee needs • Define information architecture, navigation structures, and content organization strategies • Conduct user research, stakeholder workshops, and persona development activities • Create journey maps, wireframes, mockups, and interactive prototypes • Apply ServiceNow Next Experience and Employee Center design best practices • Design modern employee portals providing access to IT, HR, Facilities, Knowledge, and Enterprise Services • Increase self-service adoption through intuitive and accessible experiences • Optimize search, content discovery, and portal usability experiences • Analyze adoption metrics, user behavior, and usability feedback to drive continuous improvements • Simplify Service Catalog experiences and optimize request workflows • Collaborate with architects, business analysts, developers, ITSM teams, and Change Management teams • Perform other duties related to the function

🎯 Requirements

• Strong experience in UX/UI Design • Experience developing solutions on the ServiceNow platform • Solid experience with Employee Center, Employee Center Pro, and Service Portal • Experience developing user-centered digital experiences and self-service portals • Strong knowledge of User Research, Persona Development, and Journey Mapping • Experience with Information Architecture, Wireframing, and Prototyping • Experience applying design systems and accessibility standards (WCAG) • Strong knowledge of UX best practices for enterprise applications • Experience conducting usability testing and analyzing user feedback • Excellent communication and stakeholder management skills • Experience working in Agile/Scrum environments • Completed university degree (required) • Advanced or fluent conversational English • Certifications in UX Design, ServiceNow CSA/CAD, Accessibility (WCAG), Human-Centered Design, or ServiceNow Employee Center are a plus

🏖️ Benefits

• National medical insurance coverage for employees and dependents through Bradesco or Unimed • National dental insurance coverage • Meal voucher or food allowance (employee's choice) • Childcare assistance • Life insurance for employees and dependents • Gympass for employees and dependents • EAP (Employee Assistance Program) offering 24/7 financial, legal, social, and psychological support • Discounts and special rates at universities and language schools • Discounts on banking packages and special rates with Itaú and Bradesco banks • Payroll-deducted loan option, with payments deducted directly from the employee's salary • Reimbursement program for selected external certifications • Online and in-person training and development platform covering soft skills, technologies, and business domains across more than 15,000 topics • Long-service awards • Referral bonus for recommending new employees • Fit4life, with an online functional training schedule • Opportunities to apply for positions abroad, within and outside Latin America