B2B Sales Development Representative

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🕒 April 3

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Mpathic

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🏛️ Government

📡 Telecommunications

B2B • Government • Telecommunications

Mpathic is a contact center company that integrates empathy with technology to assist premium companies and public sector stakeholders in modernizing their customer service operations. With a focus on customer reliability and empathetic communication, Mpathic helps build brand loyalty and credibility through advanced contact center technology. Established in 2020, Mpathic emerged from Virtual Service Operations during the pandemic, offering comprehensive Contact Center as a Service (CCaaS) solutions, including omnichannel stand-alone contact centers and customer support staff augmentation. The company employs a U. S. -based workforce across 42 states, known for achieving high First Call Resolution rates and a strong commitment to client values and principles.

📋 Description

• Act as an embedded member of the client’s sales organization • Responsible for creating high-quality sales opportunities through thoughtful, persistent outreach • Initiate outbound engagement through phone, email, and digital channels • Consistently set qualified meetings for Account Executives • Accurately document all activity in the CRM (e.g., Salesforce)

🎯 Requirements

• College degree preferred • High School diploma or equivalent required • Experience working with Office365 applications • Experience working with CRMs and Contact Center platforms preferred • Ability to learn and become facile with program guidelines and software tools • High speed internet connection (with reliable Wi-Fi) and a late model computer with a webcam enabled • Preferably, a second computer monitor as well • Must be able to provide proof of eligibility to legally work in the United States

🏖️ Benefits

• Performance-based bonuses available • Structured training and real coaching • Team culture that values effort, integrity, and growth