Customer Service Representative, Career Changer

Job not on LinkedIn

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mplus Germany

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Mplus Germany is an AI-powered business process outsourcing and customer experience (CX) technology and consultancy provider that designs and operates multilingual contact center services across voice, chat, email, and text. It combines AI-driven platforms and agent support tools with CX consulting, IT engineering, and continuous development to help enterprises integrate, optimize, and scale customer service operations across industries such as e-commerce, banking, telecom and travel. The company emphasizes European language expertise, hybrid workforce models, strategic international locations, and rapid iterative improvements to boost agent efficiency and customer outcomes.

📋 Description

• Handle customer inquiries for a well-known energy provider from your home office, resolving cases by phone or email • Process registrations, cancellations, and supplier changes • Update customer master data, for example when customers move • Clarify questions about customer accounts and payment methods • Answer questions about meter commissioning, replacement, and expansion • Answer billing-related questions • Identify the right tariff for each customer

🎯 Requirements

• Excellent German language skills, both written and spoken • Strong communication skills and the ability to engage and delight customers • Flexibility to work during the specified service hours (Monday to Friday, between 8:00 a.m. and 6:00 p.m.) • Basic PC skills • Affinity for working with numbers • At least a 32 Mbps DSL or cable internet connection • Ability to connect the PC via a LAN connection (Wi-Fi is not permitted) • A lockable home office, if you do not live alone • No prior professional experience required

🏖️ Benefits

• Comprehensive, fully paid digital training (must be completed full-time) • Part-time position, 30 to 40 hours per week • Work from home • Home-office allowance • Regular virtual team meetings • Company pension scheme with an employer contribution • Work-life balance • Exclusive shopping benefits with more than 500 partner companies • Digital employee referral program with attractive bonuses • Suitable for employees with disabilities • The building is equipped with an elevator