IT Service Manager

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MTP Brasil

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

MTP Brasil is a multinational Spanish company with 17 years of expertise and reference in software quality services. It has software testing factories with ISO 9001 certifications and TMMi Level 5, becoming the first company in the world to achieve the latter in 2013. The factories achieve a testing capacity of 1,000,000 hours per year. MTP Brasil develops various solutions, notably OMNIATEST, a methodology based on parameters defined by ISTQB and certified at TMMi Level 5. OMNIATEST encompasses the complete software quality testing process, from requirements review to production testing. The company serves various sectors, primarily in Telecommunications, Banking, Insurance, Utilities, and Public Administration, leveraging its expertise in Requirements Engineering, Software Test Management methodologies, System Verification and Validation, and Process Improvement.

📋 Description

• Manage the delivery and ongoing support of IT services, ensuring SLAs, quality, and user satisfaction. • Monitor service performance indicators, KPIs, and trends. • Oversee the governance of Incident, Problem, Change, Release, and Service Request processes. • Develop Power BI reports and dashboards for operational and executive monitoring. • Identify opportunities to improve and automate ITSM processes. • Manage vendors, contracts, and service levels. • Ensure compliance with internal policies, audit requirements, and governance practices. • Work with technical and business teams to prioritize initiatives and improve the user experience.

🎯 Requirements

• Bachelor’s degree in Information Technology, Business Administration, or a related field. • Solid experience in IT Service Management (ITSM), Service Delivery, or IT Operations. • Knowledge of ITIL processes and best practices. • Experience managing and monitoring SLAs, KPIs, and service metrics. • Experience with Power BI, including dashboard creation and data analysis. • Experience with ITSM platforms, preferably ServiceNow. • Strong analytical and stakeholder management skills. • Excellent communication skills with technical teams, business stakeholders, and executive leadership. • ITIL and/or PMP certification. • Knowledge of SQL and integrating data from different sources. • Experience with Jira Service Management. • Knowledge of automation using Power Automate, Python, PowerShell, UiPath, or Ansible. • Knowledge of RPA and AI-powered automation solutions. • Experience with ISO 27001, data governance, or regulated environments. • Experience with IT service transformation or modernization projects.

🏖️ Benefits

• Health insurance • Dental insurance • Meal allowance • Transportation allowance • Culture allowance • Education allowance • Life insurance • Mental health and well-being program • Childcare assistance • Partner discounts • Close support and guidance • Continuous development • Ongoing recognition • Collaborative environment • Balance between performance and well-being