Account Operations Specialist

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🔥 2 hours ago

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MultiplyMii

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🎯 Recruiter

🤝 B2B

Recruitment • B2B

MultiplyMii is a recruiting and remote-hiring service that connects growing companies with experienced Filipino remote professionals for roles such as marketing, operations, bookkeeping/finance, customer support, SEO, e-commerce, and administrative/project management. The company provides end-to-end hiring support including role planning, sourcing, candidate screening and shortlisting, structured onboarding support, and long-term hiring guidance. MultiplyMii also publishes salary guides, job description templates, success stories, and offers faster hiring options (Talent Overflow) and strategic workshops to help companies build cost-efficient, high-performance remote teams in the Philippines.

📋 Description

• Amazon Catalog & Listing Maintenance: Maintain and QA Amazon listings to ensure product details, images, content, variations, and backend information are accurate and displaying correctly. • Listing Troubleshooting & Case Management: Identify and resolve listing issues such as suppressed products, variation errors, buy box concerns, and backend changes, including opening and managing Amazon support cases as needed. • Content & Asset Updates: Upload new product images, updated content, and other listing assets through Seller Central, flat files, or in-platform tools. • Account Health & Program Monitoring: Monitor account health, inventory status, Subscribe & Save, and other Amazon programs to ensure products remain active, accurate, and properly maintained. • Operational Task Execution: Support day-to-day Amazon operations by completing assigned tasks, handling one-off updates, and executing action items flagged by internal team members, consultants, or leadership. • Process & Task Management: Use tools such as Google Workspace, Asana and internal documentation to track tasks, provide updates, and help maintain a more organized workflow for Amazon account operations. • Promotions & Deals Execution: Set up and QA Lightning Deals, Coupons, Prime Exclusive Discounts, Vine enrollments, and Best Deals; track promotional performance. • Review & Customer Feedback Monitoring: Track product reviews and seller feedback, flag negative trends to brand/CX teams, and remove violating reviews per Amazon policy. • SOP Documentation: Build and maintain standard operating procedures and playbooks for recurring Amazon workflows.

🎯 Requirements

• 3–5+ years of experience in Amazon Seller Central operations, catalog management, or account support. • Strong experience with listing QA, backend updates, variation fixes, flat files, and catalog troubleshooting. • Experience managing Amazon support cases and following issues through to resolution. • Strong understanding of account health, suppressed listings, buy box concerns, and inventory monitoring. • Comfort prioritizing competing tasks, managing deadlines, and updating tickets in Asana (or similar) without being prompted. • Bachelor's degree (or equivalent experience) in business, marketing, supply chain, or a related field.

🏖️ Benefits

• 100% Remote Work – Work from anywhere in the Philippines. • Career Growth Opportunities – Gain hands-on experience, mentorship, and continuous learning. • Collaborative & Innovative Team – Work alongside skilled professionals who value excellence.