Client Operations Specialist

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Smart Apartment Data

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11 - 50 employees

🏠 Real Estate

☁️ SaaS

Real Estate • SaaS • Data Analytics

Smart Apartment Data is a leading nationwide provider of comprehensive and accurate multifamily data and analytics. Trusted by over 10,000 industry professionals, it offers a robust platform designed to help real estate professionals, investors, and property managers make informed decisions and uncover lucrative opportunities. The platform supplies detailed insights into apartment communities, market trends, and occupancies, facilitating tasks such as investment analysis, competitor benchmarking, and property management. Smart Apartment Data empowers users with powerful intelligence tools for tracking industry changes and identifying sales opportunities, ensuring they remain ahead of their competitors in the multifamily real estate market.

📋 Description

• Support US-based clients through onboarding, platform adoption, and locator support. • Learn the business by performing the day-to-day operational work yourself. • Identify trends in client questions, support activity, and platform usage. • Investigate issues and recommend practical improvements. • Improve SOPs, onboarding materials, and internal documentation. • Share operational insights and product feedback with management and engineering. • Coordinate with internal teams to resolve client issues.

🎯 Requirements

• Operations or client support background with hands-on experience. • Progression into a Team Lead, Supervisor, QA, or similar operations role is strongly preferred. • Comfortable starting with frontline operational work to learn the business. • Experience with root-cause analysis, KPI/trend analysis, QA, or process improvement. • Strong written and spoken English. • Organized, analytical, and proactive. • Based in the Philippines; available to work US Central Time hours

🏖️ Benefits

• 100% remote / home-based work • Monthly salary: PHP 40,000 – 45,000 • Supportive team • Opportunity to grow into a broader operations and process improvement role.