Client Operations Specialist

🕒 July 27

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Smart Apartment Data

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Smart Apartment Data is a leading nationwide provider of comprehensive and accurate multifamily data and analytics. Trusted by over 10,000 industry professionals, it offers a robust platform designed to help real estate professionals, investors, and property managers make informed decisions and uncover lucrative opportunities. The platform supplies detailed insights into apartment communities, market trends, and occupancies, facilitating tasks such as investment analysis, competitor benchmarking, and property management. Smart Apartment Data empowers users with powerful intelligence tools for tracking industry changes and identifying sales opportunities, ensuring they remain ahead of their competitors in the multifamily real estate market.

📋 Description

• Support US-based clients through onboarding, platform adoption, and locator support. • Learn the business by performing the day-to-day operational work yourself. • Review operational and client data to identify trends, investigate issues, and support better decisions. • Investigate recurring client issues and recommend operational improvements. • Improve SOPs and internal documentation. • Work closely with Product, Engineering, and Customer Success to resolve operational issues.

🎯 Requirements

• 3+ years in Customer Operations, Client Operations, Operations Support, Customer Success, QA, or similar operational roles. • Experience handling operational workflows—not just frontline customer support. • Career progression through operations with increasing operational responsibility. • Experience with operational documentation, SOPs, reporting, onboarding, escalations, or process improvement. • Comfortable starting with hands-on client and operational work to learn the business. • Strong written and spoken English. • Organized, analytical, and proactive. • Based in the Philippines; available to work US Central Time hours. • Not intended for current Managers, Senior Managers, Heads of Operations, or Director-level candidates.

🏖️ Benefits

• 100% remote / home-based work • Monthly salary: PHP 40,000 – 45,000 • Supportive team • Opportunity to grow into a broader operations and process improvement role.