Operational Support Specialist

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 ₱40k - ₱50k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MultiplyMii

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🎯 Recruiter

🤝 B2B

Recruitment • B2B

MultiplyMii is a recruiting and remote-hiring service that connects growing companies with experienced Filipino remote professionals for roles such as marketing, operations, bookkeeping/finance, customer support, SEO, e-commerce, and administrative/project management. The company provides end-to-end hiring support including role planning, sourcing, candidate screening and shortlisting, structured onboarding support, and long-term hiring guidance. MultiplyMii also publishes salary guides, job description templates, success stories, and offers faster hiring options (Talent Overflow) and strategic workshops to help companies build cost-efficient, high-performance remote teams in the Philippines.

📋 Description

• Provide clinical operations support to practitioners during regular operating hours and outside standard Australian HQ office hours. • Respond to practitioner correspondence across tickets, email, and internal platforms within agreed SLAs. • Troubleshoot and resolve operational, scheduling, and system-related issues, escalating when required. • Manage patient rescheduling and identify the nearest appointment availability. • Set up new practitioner accounts and perform accurate data entry while protecting sensitive information. • Help new practitioners learn internal systems, tools, and processes; troubleshoot setup issues. • Assist with practitioner rostering, shift changes, availability, scheduling conflicts, and Deputy roster updates. • Manage and prioritize ticket queues, quiz reviews, callbacks, and practitioner correspondence. • Meet operational targets including 8 tickets resolved per hour, 24-hour practitioner response SLA, 12-hour initial quiz processing SLA, and maximum 24-hour patient callback wait time. • Identify queue backlogs, service risks, workflow bottlenecks, and escalate or resolve issues. • Coordinate with Operations, Customer Success, Registered Nurses, practitioners, and other internal teams. • Maintain records and documentation, prepare reports, complete data entry, manage emails, and support continuous improvement initiatives.

🎯 Requirements

• At least 2 years of experience in customer support, admin support or a similar role. • Excellent written and verbal communication skills in English. • Ability to efficiently manage patient queues, ensuring timely access to healthcare services. • Strong problem-solving skills, with the ability to quickly diagnose operational issues, identify root causes and implement effective solutions. • Ability to view operational challenges through a strategic lens, balancing immediate issue resolution with longer-term improvements to workflows, capacity and service delivery. • Previous experience working with AU, US, or UK clients. • Experience in the healthcare industry (nice to have). • Familiarity with Google Sheets, Slack, and Deputy, and ability to quickly adapt to new systems or platforms (nice to have). • Knowledge of conflict resolution and de-escalation techniques (nice to have). • Comfortable working to defined KPIs and SLAs while maintaining focus on patient and practitioner experience (nice to have). • Reliable computer, high-speed internet, and a quiet, dedicated workspace for remote work. • Currently residing in the Philippines and legally authorized to work there.

🏖️ Benefits

• 100% Remote Work • 13th Month Pay • Healthcare (HMO) • Comprehensive Fringe Benefits package • Paid Service Incentive Leave (SIL) • Paid Philippines Holidays • Free Learning and Development Programs