Customer Support Specialist

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ZipHR Philippines

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

👥 HR Tech

🤝 B2B

SaaS • HR Tech • B2B

ZipHR Philippines is an AI-powered HRIS platform (branded KAMI) built specifically for Philippine small and medium-sized enterprises. It provides a unified HR platform incorporating core HR, DOLE-ready payroll, automated attendance, performance, LMS, chat, expenses, benefits, tasks, and statutory compliance for Philippine agencies (BIR, SSS, PhilHealth, Pag-IBIG). The product focuses on reducing tool fragmentation by consolidating multiple HR tools into one, offering AI-driven anomaly detection, auto-drafted payslips/contracts, and PH-specific payroll logic. It emphasizes fast implementation (weeks), dedicated local support, transparent per-active-employee pricing, and a money-back guarantee if promises aren’t delivered. The company is Manila-based and marketed to Filipino SMEs seeking an affordable, compliant, and intelligent HR solution.

📋 Description

• Lead the onboarding and implementation journey, ensuring a smooth experience for all. • Manage customer inquiries via tickets and live chat, providing accurate and timely assistance. • Troubleshoot product or service-related issues and ensure resolutions meet quality standards. • Update and maintain the Knowledge Center to help customers find information easily. • Collaborate with internal teams to share customer insights and suggest process improvements. • Identify recurring issues and contribute ideas to improve efficiency and user experience.

🎯 Requirements

• Excellent written and spoken English communication skills. • Proficiency in using CRM systems, chat platforms, and ticketing tools is a plus. • Ability to write clear and concise documentation, FAQs, or help articles. • Strong attention to detail and analytical problem-solving abilities. • Basic to intermediate knowledge of Excel for data analysis, reporting, or project tracking. • Experience or familiarity with project management tools like Trello, Asana, or similar software. • Empathetic and patient communicator. • Proactive, resourceful, and adaptable in fast-paced settings. • Team-oriented but comfortable working independently. • Passion for helping people and delivering exceptional customer experiences. • At least 1 year of experience in a customer support or related role. • Experience in a SaaS or tech-based environment is a plus.

🏖️ Benefits

• Work with a supportive, growth-minded team. • Opportunity to shape customer experience and processes. • Career development in a company that values your input and growth. • Comprehensive training • Growth opportunities • Collaborative team culture • 100% Remote Setup