Ecommerce Operations Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🌐 Philippines, Mexico, +2 more countries – Remote

🇵🇭 Philippines – Remote 🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Augo

WebsiteLinkedInAll Job Openings

2 - 10 employees

🛍️ eCommerce

🛒 Retail

🔧 Hardware

eCommerce • Retail • Hardware

Augo is an online retailer that sells consumer hardware and home-related goods, primarily offering screen doors and cargo tie-down products such as ratchet straps, retractable ratchet straps, and soft loop tie-downs. The site lists product collections, pricing, sizes and break-strength specifications, customer reviews, and standard e-commerce features (cart, account, newsletter, free shipping threshold). Augo appears focused on durable, heavy‑duty physical products for home and transport use and markets directly to consumers through its web storefront.

📋 Description

• Monitor Amazon listing health and flag Buy Box loss, suppressed listings, content violations, and low inventory alerts • Support Amazon listing updates, including titles, bullets, descriptions, images, keyword research, and backend search terms • Respond to Amazon customer messages within 24 hours • Manage the customer email inbox at support@augo and respond to Amazon Q&A • Escalate complex customer issues and track recurring issues for upstream fixes • Support Shopify product information, imagery, promotions, and store updates • Maintain the TikTok Shop backend and coordinate consistent updates across platforms • Keep pricing accurate across Amazon US and international marketplaces, Shopify, TikTok Shop, and other channels • Maintain pricing sheets in Google Sheets and roll out coordinated pricing changes • Perform basic image editing and prepare listing images using Canva or Photoshop • Support A+ content and promotional graphics • Research suppliers on Alibaba and 1688, create vendor comparison spreadsheets, and coordinate sample tracking • Enter data into internal systems and compile weekly cross-platform reports • Provide ad-hoc analysis and process improvement support to department heads • Execute work through a shared task queue with collaboratively set weekly priorities

🎯 Requirements

• 1+ year of direct hands-on Amazon Seller Central experience; non-negotiable • Experience monitoring or managing e-commerce listings • Prior customer service background • Ability to manage tasks from multiple stakeholders • Near-native written English, rated 9+/10 • Proficiency with Amazon Seller Central • Strong written customer service communication • Proficiency with Google Workspace, including Sheets, Docs, and Drive • Basic Canva or Photoshop skills • Detail-oriented, organized, and comfortable multitasking • Reliable time-zone overlap with US Eastern time, 3–4 hours per day minimum • Self-directed within clear priorities • Strong prioritization judgment • Proactive communication and ability to flag blockers early • Ability to handle pressure • Ownership of work without waiting for permission • Team-oriented and comfortable working as a shared resource

🏖️ Benefits

• Cross-functional exposure across Amazon, Shopify, TikTok Shop, customer service, pricing, sourcing, and cross-country work • Direct work with the founder and multiple department heads • Real feedback, real answers, and real ownership • Opportunity to contribute to a brand with thousands of 5-star Amazon reviews and proven traction • Real impact across customer satisfaction, listing health, pricing accuracy, cross-platform consistency, and sourcing costs • Growth path into specialist tracks, team lead roles, or department support • Fully remote work • Mission-driven work helping families and adventurers take life to go