Technical Solutions Engineer

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MultiplyMii

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🎯 Recruiter

🤝 B2B

Recruitment • B2B

MultiplyMii is a recruiting and remote-hiring service that connects growing companies with experienced Filipino remote professionals for roles such as marketing, operations, bookkeeping/finance, customer support, SEO, e-commerce, and administrative/project management. The company provides end-to-end hiring support including role planning, sourcing, candidate screening and shortlisting, structured onboarding support, and long-term hiring guidance. MultiplyMii also publishes salary guides, job description templates, success stories, and offers faster hiring options (Talent Overflow) and strategic workshops to help companies build cost-efficient, high-performance remote teams in the Philippines.

📋 Description

• Diagnose and resolve customer technical issues across BMS, HVAC controls, networking, and connected devices. • Troubleshoot BACnet integration issues, including point discovery, mapping, communication, and data validation. • Diagnose IP networking and connectivity issues involving DHCP, DNS, VLANs, firewalls, proxies, SSL inspection, and NTP. • Support customers with network admission and device connectivity requirements. • Investigate data-quality issues and determine whether problems originate from the device, network, BMS, or integration layer. • Manage and resolve technical customer support cases through an external support queue. • Handle routine support requests and complex technical escalations. • Support Sales with technical questions during the pre-sales process. • Support Customer Success with technical account-health investigations. • Support Deployment teams during installations when technical issues arise. • Assist with security questionnaires and technical customer requirements. • Communicate complex technical issues clearly to technical and non-technical audiences. • Document troubleshooting processes, solutions, and technical knowledge for internal use. • Provide product and engineering teams with feedback on recurring technical issues and customer requirements. • Escalate issues requiring product-level or engineering intervention, such as rare firmware or core-product defects.

🎯 Requirements

• 3–5+ years of hands-on experience in BMS, HVAC controls, building automation, or building controls. • Strong understanding of BACnet, particularly BACnet/IP. • Practical IP networking knowledge, including IP addressing, DHCP/DNS, VLANs, firewalls, ports, proxies, and NTP. • Experience troubleshooting technical issues independently. • Experience managing an external customer support or technical support queue. • Strong written technical communication skills. • Ability to explain complex technical concepts clearly to customers. • Ability to work across BMS, networking, device, and cloud-related troubleshooting. • Experience with Niagara/Tridium. • Experience as a Master Systems Integrator or systems integrator. • Experience with Schneider Electric, Honeywell, Johnson Controls, Delta Controls, Distech, Siemens, Trane, Carrier, or other major BMS platforms. • Experience with Modbus. • Experience with HubSpot, Zendesk, ServiceNow, or similar ticketing platforms. • Experience supporting enterprise SaaS or IoT products. • Experience participating in technical pre-sales calls. • Experience working with security questionnaires or enterprise IT requirements. • Hands-on exposure to wireless and edge technologies, including Wi-Fi constraints, LoRaWAN gateways, cellular, and PoE. • Familiarity with WELL/LEED, APIs, or ticketing systems like HubSpot. • Reliable computer, high-speed internet, and a quiet, dedicated workspace for remote work. • Currently residing in the Philippines and legally authorized to work there.

🏖️ Benefits

• 100% Remote Work – Work from anywhere in the Philippines. • Career Growth Opportunities – Gain hands-on experience, and continuous learning. • Collaborative & Innovative Team – Work alongside skilled professionals who value excellence