Customer Service Representative

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My Hero VA

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🤝 B2B

🎯 Recruiter

B2B • Recruitment

My Hero VA is a staffing and matching service that connects businesses with affordable, vetted remote virtual assistants at $4–9/hr. They handle sourcing, screening, and presenting candidates across roles like executive assistants, media buyers, video editors, and sales reps, offer a pay-after-you-hire model with no upfront fees, and provide a six-month performance guarantee to reduce hiring friction and help companies scale without working nights.

📋 Description

• Handle inbound phone conversations with candidates • Build rapport with candidates and understand their qualifications, preferences, and career goals • Recommend job opportunities that best match each candidate • Answer questions, address concerns, and handle objections professionally • Follow up with candidates until applications are completed • Review AI generated conversation history and recommendations before contacting candidates • Approve, edit, or override AI generated messages and next steps when appropriate • Decide when AI should continue managing conversations and when human intervention is needed • Maintain accurate CRM records, lead statuses, and recruiting workflows • Identify recurring issues and communicate process improvements to the team

🎯 Requirements

• Previous experience in customer service, recruiting, staffing, customer success, appointment setting, SDR, call center, or other high-volume phone-based roles • Excellent English communication skills (spoken and written) – C1/C2 level with a neutral accent • Strong phone presence with the ability to build trust quickly • Comfortable making decisions without rigid scripts • Strong organizational skills and attention to detail • Comfortable learning and working with AI-powered software and CRM systems • Ability to multitask and switch efficiently between conversations and administrative work • Reliable, coachable, and proactive