IT Service Desk Engineer

Job not on LinkedIn

🔥 12 hours ago

🇵🇭 Philippines – Remote

💵 $10 - $12 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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My IT Crew

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🔒 Cybersecurity

🤝 B2B

🏥 Healthcare

Cybersecurity • B2B • Healthcare

My IT Crew is a full-service IT managed services provider that delivers strategic, custom IT support and cybersecurity solutions to small and mid-size businesses. They design, implement and maintain complete IT systems—including 24/7 monitoring, remote helpdesk support, risk assessments, and tailored security and scalability plans—so clients’ technology stays secure and operational. My IT Crew emphasizes prompt first-call resolution, proactive system vigilance, and industry-specific compliance (including services for healthcare organizations).

📋 Description

• Troubleshoot Windows devices, Microsoft 365, network infrastructure, and VoIP systems • Serve as the primary technical expert and trusted partner for clients • Manage client communication, build rapport, and set expectations • Prioritize and manage the ticket queue • Handle warm transfer escalations • Create and refine knowledge-base documentation • Liaise between clients and vendors to drive incident resolution • Participate in weekly meetings and team-led trainings • Promote accountability, proactive service, and high-quality customer support

🎯 Requirements

• Hands-on expertise troubleshooting, configuring, and managing Microsoft technologies • Experience with Windows Server, Active Directory, and Group Policies • Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP • Knowledge of advanced networking principles • Ability to troubleshoot firewalls, switches, and Wi-Fi • Excellent customer service skills and ability to build trust and defuse difficult situations • Experience creating extensive internal documentation • Experience with Remote Access Solutions such as Remote Desktop and RemoteApps • Problem-solving mindset and collaborative spirit • Ability to work 9 am–6 pm EST (New York City time zone)

🏖️ Benefits

• Access to world-class tools and useful documentation • Team-led training and professional growth opportunities • Exposure to cutting-edge technology • Initiative and growth are rewarded • Support for your professional journey • Collaborative team culture where employee voices and ideas are valued