IT Systems Support Engineer

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🔥 8 minutes ago

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My IT Crew

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🔒 Cybersecurity

🤝 B2B

🏥 Healthcare

Cybersecurity • B2B • Healthcare

My IT Crew is a full-service IT managed services provider that delivers strategic, custom IT support and cybersecurity solutions to small and mid-size businesses. They design, implement and maintain complete IT systems—including 24/7 monitoring, remote helpdesk support, risk assessments, and tailored security and scalability plans—so clients’ technology stays secure and operational. My IT Crew emphasizes prompt first-call resolution, proactive system vigilance, and industry-specific compliance (including services for healthcare organizations).

📋 Description

• Troubleshoot Windows workstations, Microsoft 365, servers, networking equipment, VoIP systems, and other business technologies • Manage support requests from beginning to resolution while keeping clients informed • Prioritize tickets, handle escalations, and meet service level expectations • Collaborate with teammates and other departments on complex technical issues • Create and maintain detailed documentation and improve the knowledge base • Coordinate with third-party vendors to resolve client issues • Participate in team meetings, technical training, and continuous improvement initiatives • Deliver proactive, customer-focused support and build long-term client relationships

🎯 Requirements

• Previous experience working for a Managed Service Provider (MSP) is required • Strong hands-on experience supporting Windows Server, Active Directory, Group Policy, DNS, and DHCP • Experience administering Microsoft 365 environments • Solid understanding of virtualization technologies such as Hyper-V • Strong networking fundamentals, including switches, firewalls, wireless networks, and connectivity troubleshooting • Experience using remote support tools, Remote Desktop, and RemoteApp technologies • Excellent troubleshooting and analytical skills • Ability to prioritize multiple issues • Strong written and verbal communication skills with a customer-first mindset • Team-oriented attitude and willingness to share knowledge and continuously learn • Availability for 9:00 AM–6:00 PM EST (New York Time) schedule

🏖️ Benefits

• Work remotely with a collaborative and supportive team • Exposure to a wide range of technologies across multiple client environments • Access to modern tools and well-maintained documentation • Ongoing technical training • Career growth opportunities • Collaborative and supportive team environment