NationBuilder offers everyone the technology and community infrastructure to lead people to greatness.

Used and trusted by over 9,000 customers in 112 countries, our flagship software platform empowers you to tackle your website content, email communications, social insights, and people management all in one place — replacing multiple platforms with one scalable system. 

Our products and services include accessible solutions for nonprofits, advocacy groups, businesses, and political campaigns of all sizes as well as infrastructure options for networks and large-scale organizations.

In addition to best-in-class software for leaders, NationBuilder offers digital tools (like RunForOffice.org) and live programming to lower the barriers to leadership, including community-building and educational events in a growing number of cities around the world.

NationBuilder

Software Engineer

• Design, implement, and maintain a technical team that provides solutions to complex problems for clients
• Lead and manage a team of junior engineers who are responsible for developing and maintaining the technical infrastructure of the company
• Evaluate and recommend solutions to clients based on their needs and preferences

Engineering Lead, Professional Services

DevOps & Production Engineering

• Developing and maintaining a complex SaaS environment on AWS
• Evaluating, evaluating, and introducing new technologies that improve the quality and efficiency of our service
• Participating in on-call rotations with colleagues in a cross-functional incident response team to rapidly recover from any service disruptions or degradations
• Collaborating with colleagues across Engineering to provide DevOps support

Systems Engineer (Site Reliability & DevOps)

Support Engineer

• Help customers resolve their technical issues over the phone, email and messenger.
• Provide a world-class support experience for our customers by embodying a helpful, friendly, and empathetic attitude.
• Develop expertise in the NationBuilder platform and working proficiency in email deliverability, DNS and theme by leveraging internal tools, such as Sendgrid, and DNS Made Easy.
• Manage a high volume of emails and phone calls with a positive, professional, and helpful attitude.
• Document and troubleshoot product issues on the platform using our internal reporting tools.
• Monitor and review customer account user submitted content for pernicious activity using internal tools.
• Stay abreast of new NationBuilder product features and improvements.
• Identify and clearly report customer issues to other teams as appropriate within NationBuilder.
• Support the rest of the company on cross-functional issues when required.

Customer Support Technician

Account Executive

• Serve as the primary point of contact for your assigned customers, assuming overall responsibility for the success, satisfaction, and retention of your customers
• Master the NationBuilder product, common challenges facing customer communities, and the best ways to leverage NationBuilder across varied use cases
• Manage your customers' service renewal and upgrade engagements to success, both as the primary point of contact and in collaboration with the Sales team
• Build strong relationships with your customers and gain a deep understanding of their unique needs and priorities, helping them translate their goals into milestones that can be achieved using the NationBuilder software
• Drive successful use and adoption of NationBuilder among your customers by providing day to day troubleshooting support, strategic coaching and guidance, and by tracking and escalating product issues
• Contribute your best ideas, thoughts, and strategies to help make our global team more effective
• Identify risks to customer retention and collaborate with other internal teams to remediate them
• Represent the voice of your customers with Product and Engineering teams to help drive the right improvements to the NationBuilder software
• Embody empathy, stay calm under pressure, and have a can-do attitude
• Be a human, not a robot

Remote Job Openings at NationBuilder

NationBuilder

Engineering Lead, Professional Services

NationBuilder

Systems Engineer (Site Reliability & DevOps)

NationBuilder

Customer Support Technician

NationBuilder

Enterprise Account Manager

NationBuilder