Business Travel Consultant II

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Navan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

✈️ Travel

📦 Logistics

💼 Consulting

Travel • Logistics • Consulting

Navan is a company offering comprehensive business travel solutions and expense management services, aimed at optimizing corporate travel programs. Their platform caters to small businesses and large enterprises by providing tools for managing travel bookings, company cards, and expenses. Navan enhances financial visibility and control through automated expense categorization and reporting, while empowering employees with easy booking and expense tracking capabilities. The platform supports seamless integration with existing financial systems and emphasizes sustainability in travel. Navan is trusted by thousands of companies globally and enhances productivity through its AI-powered insights and user-friendly interface.

📋 Description

• Directly support users’ travel needs and own customer satisfaction. • Assist travellers through chat, call, and email. • Maintain supplier, destination, and system knowledge. • Analyze customer needs, persona, and urgency quickly and accurately. • Provide information for hotel, flight, car, and rail bookings. • Support users with self-service of the Navan platform and app. • Respond within SLA expectations and requirements. • Follow company, customer travel and expense, and global compliance procedures. • Provide stakeholders feedback on goals and key operating processes. • Participate in team meetings covering product launches, supplier updates, and industry changes. • Build travel industry knowledge and set the standard for travel support. • Adhere to attendance policy and complete assigned training. • Meet individual performance metrics supporting organizational and business objectives. • Provide feedback to product, design, and engineering teams to improve customer-facing and internal platforms.

🎯 Requirements

• 3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel • 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level - MANDATORY REQUIREMENT • IATA accreditation (WWAFT/WAII/BA2) • Customer Service experience within a contact center or customer facing role. • Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform. • Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization • Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible. • An empathetic disposition with the ability to maintain a professional attitude at all times • An independent thinker who is able to use available resources to troubleshoot issues and resolve customer inquiries. • A skilled communicator with excellent verbal and written communication • A team player who thrives in collaborating, giving and receiving feedback and lifting others up • An interest in travel with a basic understanding of world geography