Customer Engineer

🔥 13 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NCR Atleos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

🏦 Banking

💳 Fintech

🏢 Enterprise

Banking • Fintech • Enterprise

NCR Atleos is a company focused on expanding self-service financial access with innovative digital-first technologies, catering to thousands of financial institutions and retailers globally. With its leading ATM-as-a-Service offerings, NCR Atleos reduces costs and complexity through a comprehensive end-to-end ATM outsourcing solution. It operates the world's largest independent global ATM network, providing unmatched managed services and market-leading ATM software. The company pioneers in self-service technologies, including card-free cash access and mobile cash withdrawal, aimed at transforming operations and delivering exceptional customer experiences. NCR Atleos continues to pioneer innovations in the fintech and banking sectors.

📋 Description

• Own assigned customer incidents through resolution or escalation • Make minor repairs and replace components on Tier I equipment, including PCs, workstations, peripherals, printers, front-end POS systems, ATMs, kiosks, and single-pocket proof encoders • Perform first-line maintenance on ATMs and kiosks • Assist with site preparation, including cable installation, equipment staging, and minor equipment testing • Perform modular swaps, unit replacements, and preventative maintenance services • Resolve customer concerns within agreed Service Level Agreement parameters • Build working relationships with local branch, store, or office customers • Communicate with Service/Installation Coordinators, customers, and the Control Tower throughout service activities • Install and set up hardware, perform hardware modifications, first-line maintenance, and multi-vendor maintenance • Diagnose problems and follow security procedures when working with ATMs and financial institutions • Stage equipment in shops or at customer sites • Assist with site preparation and equipment installation, including limited modifications or Field Retrofit Orders • Manage NCR tools, software, vehicles, documentation, intellectual property, parts inventory, and records • Submit accurate and timely call, activity, expense, asset, invoicing, and billing reports • Meet territory or country/region goals for revenue, calls, utilization, parts fill rate, customer satisfaction, SLA performance, and related metrics

🎯 Requirements

• College degree or certificate in electronics or computer technology is preferred • One year of college-level courses, equivalent military training, or training in electronics or computer technology • One year of electronics or computer training at a recognized trade school, including theory and in-class hands-on time • A+ Certification • Job-related experience with electronic or electromechanical devices preferred, but not required • Previous experience as an electronics bench or rework technician • Valid driver's license • Cleared background check and drug screen • Ability to work nights, weekends, overtime, flex shifts, and on-call shifts • Ability to travel for customer service, including carrying and lifting a 1–50 lb tool kit/parts • Ability to perform physical activities including bending, squatting, walking, standing, sitting, reaching, pushing, pulling, twisting, climbing, and stooping • Ability to work in enclosed, dusty, drafty, damp, cramped, and unusual environments • Ability to function under stress and engage in interpersonal relations

🏖️ Benefits

• Equal-opportunity employment policy • Employment conditional upon passage of applicable screening criteria