Mid-Level Support Analyst

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NDD Tech | Brasil

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📦 Logistics

🏭 Manufacturing

💼 Consulting

Logistics • Manufacturing • Consulting

NDD Tech | Brasil is a SaaS company offering NDD Orbix, a cloud platform for monitoring, managing and optimizing workspace devices and services — including printers, thermal printers, desktops/laptops, label printers and IoT collectors. The platform provides print fleet management, remote installation and queue administration, supplies and predictive replenishment, print control (quotas, secure release, scanning workflows), software and vulnerability monitoring, API integrations and ML-driven analytics to reduce costs, improve uptime and support ESG goals. NDD Tech serves manufacturers, integrators and service providers with high-availability, B2B solutions that centralize device operations, increase profitability and strengthen security and compliance.

📋 Description

• Install, configure, and maintain NDD products • Participate in and/or serve as an instructor for training on NDD products or support tools used for technical analysis • Handle support tickets, answer questions, and resolve requests or incidents • Route issues and requests to the Development team through the Service Desk tool • Consult and publish articles in the knowledge base • Monitor and/or apply bug fixes in customer environments • Participate in conferences with partners and customers • Prepare technical reports related to problem resolution • Perform version migrations for customers and partners • Submit requests for feasibility and effort analysis • Collect evidence for tasks assigned to Senior Analysts or Environment Administrators • Monitor and assist Support Technicians and Analysts with customer service cases • Monitor the licensing system • Validate releases in test environments • Analyze requests and incidents to create ISSUES or TASKS in TFS • Track deadlines and escalate the priority of fixes and requests • Mediate conflicts with customers arising from incidents, SLAs, bugs, or requests • Organize and participate in daily team meetings • Provide test environments for new employees, including virtualization environments and analysis tools • Encourage responses to customer satisfaction surveys

🎯 Requirements

• Experience installing, configuring, and maintaining NDD products • Experience participating in and/or delivering training on NDD products or support tools used for technical analysis • Experience handling support tickets involving questions, requests, or incidents, identifying and resolving issues according to established procedures • Windows and Linux operating systems • Microsoft Management Console (MMC): Computer Management, Services, Event Viewer, and Internet Information Services (IIS) • Computer networking, including services, protocols, and layers • SQL databases • Remote access to servers using Microsoft Remote Desktop, TeamViewer, VNC, or similar tools • Task and process management tools, such as Process Explorer, TCPView, Filemon, and PSTools • Proven experience with NDD Print 360, NDD Print MPS, or Orbix solutions • Intermediate proficiency in Spanish or English

🏖️ Benefits

• Annual Bonus: Up to 3.3 monthly salaries • Career Development Plan: Feedback-driven culture with 360° performance reviews; internal recognition program and close collaboration with management through regular 1:1 meetings • NDD with You: Financial education program, psychological guidance, legal counseling, and social support • Unimed health insurance • Life insurance • Flu vaccination support and wellness initiatives • Meal allowance • Complimentary coffee and fruit at the office • Recreation area with leisure facilities, barbecue area, and games • SESC partnership: access to cultural, educational, and tourism activities • Educational scholarship • Language-learning incentives • Support for participating in industry events • Certification support • Transportation allowance • On-site parking and bicycle parking • Birthday voucher • 40-hour workweek • Flexible working hours