Welsh Speaking Customer Service Advisor

🕒 March 20

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NEC Software Solutions

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏢 Enterprise

🏛️ Government

Enterprise • Government • Software

NEC Software Solutions is a company that provides software and digital services with a focus on government, healthcare, housing, and public safety sectors. They offer solutions such as business processing, digital mailroom, document management, and cloud hosting. Their services are designed to be user-centered and are aimed at making a difference in public service technology by bringing in a human touch to support organizations both in the UK and worldwide. NEC Software Solutions is committed to driving innovation and providing services that address changing needs to create stronger communities.

📋 Description

• Support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone and postal applications. • Act as first point of contact for applicants and system administrator for the NEC system. • Process emergency payments and individual assistance grant applications. • Managing and processing data in a fast-paced office environment. • Accurate data recording. • Liaise with applicants to process information into the DAF solution. • Undertake eligibility checks with the applicant. • Fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants. • Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls in both English and Welsh. • Work as part of the team in achieving targets set by the Service Manager. • Deal with incoming and outgoing correspondence relating to Local Welfare Provision.

🎯 Requirements

• Welsh Language speaker - Conversational level. • Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. • Documentary evidence will be required. • All offers are subject to satisfactory vetting, references and occupational health checks. • Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

🏖️ Benefits

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) • 25 days paid holiday with the option to buy/sell (FTE) • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% • A selection of flexible benefits to suit your individual needs • All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects.