Senior MIS Analyst

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🔥 14 minutes ago

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Neohype

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2017

🤝 B2B

☁️ SaaS

🔒 Cybersecurity

B2B • SaaS • Cybersecurity

Neohype is a Brazilian digital services and customer experience company that combines human intelligence with technology to deliver CX outsourcing, back-office and process automation, and digital products. The company positions itself as a partner for digital transformation, offering a mix of managed services (customer contact centers, back-office), automation and AI-driven platforms (S3ND, Get Doc, iGree, NIAh), workplace infrastructure, and cybersecurity/compliance services under its "Shield" unit. Neohype serves large enterprises across finance, telecommunications, utilities, industry and healthcare, emphasizes data protection and ISO/PCI certifications, and highlights a strong focus on quality, security, and ESG practices.

📋 Description

• Extract and cross-reference data from multiple sources and liaise with different client departments; • Responsible for building reports and dashboards (Power BI) to monitor results and operational KPIs; • Analyze and interpret results, seeking daily optimizations and innovations based on analytical solutions; • Collaborate with teams to understand customer journeys and correlate them with quantitative surveys and analyses; • Serve as the CX representative in dashboard development, improving user experience and Neobpo's outcomes.

🎯 Requirements

• Business acumen and strong communication skills; • Experience with performance indicators; • Ability to transfer knowledge to Junior and Mid-level analysts; • Ability to work independently on new products/campaigns; • At least 1 year in a Mid-level Analyst role; • Bachelor's degree completed or in progress; • Degree in a STEM/quantitative field; • Experience as an analyst, BI consultant, or in a similar role; • Familiarity with call center operations; • Experience with data processing/cleaning; • Experience using business intelligence tools (Microsoft Power BI) and data processing frameworks; • Excellent statistics skills and experience producing reports in Power BI; • Advanced knowledge of SQL Server (index creation, handling high-volume data), Power BI, and Excel; • Intermediate knowledge of Python.

🏖️ Benefits

• Position open to candidates with disabilities (PCD) • Remote work