E-commerce, Community Operations Coordinator

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NeoWork

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏢 Enterprise

👥 HR Tech

B2B • Enterprise • HR Tech

NeoWork is a global staffing and operations partner that helps businesses scale quickly and efficiently. They provide a range of services including customer experience transformation, virtual assistants, AI training, MVP solutions, and both creative and technical services. NeoWork's offerings are designed to enhance operational capabilities and drive revenue and retention for client businesses. They offer managed services including quality assurance, workforce management, and dedicated reporting, thereby functioning as an extension of a company’s team. NeoWork tailors its competitive pricing to meet the unique needs of its clients, providing highly trained and experienced staff ready to deploy at startup speed.

📋 Description

• Manage customer orders, returns, and fulfillment issues across the DTC website and TikTok Shop. • Respond to customer inquiries via email, chat, and social media in a timely and professional manner. • Monitor and engage with comments, direct messages, mentions, and tags across social platforms. • Coordinate with internal teams to resolve order and shipping concerns. • Manage the Social Snowball affiliate program by monitoring activity, onboarding new affiliates, and engaging with creators. • Maintain accurate records and ensure a positive customer and community experience. • Support day-to-day e-commerce and community operations in a fast-paced startup environment.

🎯 Requirements

• Experience in e-commerce customer service, including order management, returns, and fulfillment coordination. • Experience managing customer interactions across social media platforms. • Strong written English communication skills with excellent attention to detail. • Highly organized and able to manage multiple priorities in a fast-paced environment. • Customer-first mindset with strong problem-solving abilities. • Comfortable working independently while collaborating with a remote team. • Experience with TikTok Shop is highly preferred. • Experience with Social Snowball or affiliate management platforms is a strong plus. • Passion for beauty, wellness, or consumer brands is highly desirable.

🏖️ Benefits

• This is a 100% home-based position • Health Insurance for Independent Contractors • Holiday Extra Pay • 15 PTOs per year (10 vacation PTOs, 4 mental health days, 1 birthday leave) • Gym Reimbursement Program • We prioritize the mental health of our team members and offer mental health days to support their well-being. • There is an annual review and appraisal process in place. • There are ample opportunities for professional growth and advancement within the company.