Wing Assistant
501 - 1000 employees
💼 Consulting
📣 Marketing
📦 Logistics
💰 $2.1M Seed Round on 2022-03
Consulting • Marketing • Logistics
Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.
E-commerce Customer Support Specialist, Zendesk, Shopify
🕒 June 9
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Wing Assistant
501 - 1000 employees
💼 Consulting
📣 Marketing
📦 Logistics
💰 $2.1M Seed Round on 2022-03
Consulting • Marketing • Logistics
Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.
📋 Description
• Manage and clear the high-volume Zendesk email support queue • Process customer order entries • Handle product returns and exchanges • Categorize support tickets by issue for operational analysis
🎯 Requirements
• 3 to 5 years of experience (mid-level, able to work independently) • Prior experience with Zendesk (required) • Prior experience with Gorgias (required) • Prior experience with Shopify (required) • Preferred (not mandatory): • Experience with Loop Returns
🏖️ Benefits
• Performance Incentives • Job Security and Stability • Paid Training • Inclusive Culture • Upskilling Opportunities • 100% Work-From-Home • Exceptionally Supportive Team • Opportunities for Career Growth • Fun Work Environment • Holiday & Overtime Pay
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