ServiceNow Consultant, CSDM

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Netlution GmbH

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

💼 Consulting

🏢 Enterprise

🤖 Artificial Intelligence

Consulting • Enterprise • Artificial Intelligence

Netlution GmbH is a German IT consulting and services firm specializing in enterprise service management and IT infrastructure. They deliver tailored IT and application services—especially around ServiceNow—covering Service Operations, AI-enhanced ServiceNow integrations, DevOps, cloud and application engineering, 3rd-level support and transition/EOL services for mid-sized and large companies. Netlution positions itself as a trusted advisor offering on-site and remote expert teams focused on automation, high-quality operations and business-aligned IT solutions.

📋 Description

• Advise and support customers in the design, implementation and ongoing development of CMDB and CSDM solutions • Take on a central functional and technical consulting role • Develop scalable, CSDM 5-compliant data models and CMDB architectures for complex enterprise environments • Design and establish sustainable CMDB governance • Define standards for data quality, ownership, lifecycle and responsibilities • Advise on and support the use of ITOM Discovery, Agent Client Collector (ACC) and Service Mapping • Ensure reliable and automated population of the CMDB • Analyze existing CMDB structures and identify optimization opportunities • Develop CSDM and CMDB roadmaps together with customers • Design and facilitate workshops with C-level stakeholders, service owners, enterprise architects and technical teams • Translate diverse requirements into viable solutions • Act as a subject-matter and technical sparring partner for architecture and governance decisions • Ensure the sustainable implementation of ServiceNow best practices

🎯 Requirements

• At least 5 years of professional experience with ServiceNow • Successfully supported and implemented multiple CMDB and CSDM rollouts • Very good and up-to-date knowledge of CSDM 5 • Deep understanding of the ServiceNow CMDB and its data models • Solid hands-on experience with ITOM Discovery, Agent Client Collector (ACC) and Service Mapping • Knowledge of CMDB governance, data modeling, data quality, ownership and lifecycle management • Experience with complex enterprise ServiceNow environments with more than 100,000 Configuration Items (CIs) • Extensive experience designing and facilitating customer and architecture workshops • Ability to communicate complex technical concepts clearly • Confident interaction with C-level executives, service owners and technical teams • ServiceNow Certified System Administrator (CSA) certification • Relevant CIS certifications, e.g. CIS Discovery/Service Mapping, CIS Data Foundations, or equivalent ServiceNow certifications • Structured and solution-oriented way of working • Strong consulting skills and a high level of technical and architectural understanding

🏖️ Benefits

• Permanent employment contract • Attractive compensation • Training and development opportunities • Hybrid and fully remote work models • Company-provided PC/equipment