People Operations Specialist

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Netomi

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $30M Series B on 2021-11

Artificial Intelligence • Enterprise • SaaS

Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.

📋 Description

• Manage end-to-end onboarding and offboarding processes. • Ensure a seamless new hire experience from offer acceptance through onboarding. • Maintain accurate employee records and HR documentation. • Coordinate employee confirmations, promotions, transfers, and exits. • Conduct exit interviews and identify improvement opportunities. • Maintain employee data in HRIS and ensure data accuracy. • Support payroll by coordinating attendance, leave, reimbursements, and employee changes. • Administer employee benefits, insurance, and wellness programs. • Ensure compliance with labor laws, company policies, and statutory requirements. • Draft and maintain HR policies, SOPs, and process documentation. • Respond to employee HR-related queries. • Coordinate performance review cycles. • Manage performance systems such as Lattice. • Track goal-setting, reviews, and development plans. • Prepare performance dashboards and HR analytics. • Support managers during appraisal and promotion cycles. • Coordinate new hire orientation and onboarding programs. • Manage the company learning calendar. • Organize internal and external training programs. • Coordinate leadership development initiatives. • Track mandatory compliance training completion. • Maintain training records and learning metrics. • Gather employee feedback to continuously improve learning programs. • Plan and execute employee engagement initiatives. • Coordinate employee recognition and rewards programs. • Conduct employee surveys and analyze feedback. • Support wellness initiatives and culture-building activities. • Organize company events, town halls, and celebrations. • Drive onboarding buddy and mentoring programs. • Prepare monthly HR dashboards. • Track key people metrics including headcount, attrition, retention, diversity, engagement, learning completion, and performance review completion. • Provide insights and recommendations using HR data. • Ensure HR documentation complies with applicable laws and company policies. • Maintain employee files and audit readiness. • Support internal and external HR audits. • Assist with policy rollouts and compliance initiatives.

🎯 Requirements

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field. • 3–6 years of experience in People Operations, HR Operations, or Human Resources. • Experience with HRIS and performance management systems. • Exposure to Learning & Development programs is preferred. • Strong knowledge of HR best practices and employment laws. • Experience working in a fast-paced technology or startup environment is preferred. • Strong communication and interpersonal skills • Excellent organizational and project management abilities • High attention to detail • Analytical mindset with proficiency in Excel and reporting • Problem-solving and stakeholder management • Ability to manage multiple priorities • Confidentiality and professionalism • Process improvement mindset • Customer-centric approach to employee experience

🏖️ Benefits

• Opportunity to shape the employee experience in a fast-growing AI company. • Exposure to global HR operations and cross-functional collaboration. • Ownership of impactful people programs and initiatives. • Career growth into Senior People Operations, People Operations Manager, or HR Business Partner roles.