Professional Services Consultant – Solutions Architect

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New Relic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

New Relic is a comprehensive monitoring and observability platform designed to help organizations understand and optimize the performance of their applications and infrastructure. It provides a range of tools for application performance monitoring (APM), infrastructure monitoring, and data insights, enabling users to track performance metrics, detect anomalies, and enhance user experience across various technology stacks. With features like AI monitoring, mobile app monitoring, and vulnerability management, New Relic empowers businesses to improve operational efficiency and maintain system robustness.

📋 Description

• Join our team as a Professional Services Consultant, a critical role focused on the technical design, deployment, and adoption of the New Relic Observability platform for our most strategic customers. • Serve as the deep technical expert, translating complex customer needs into robust, scalable, and automated Observability solutions. • Bridge the gap between our product capabilities and the customer's modern, often cloud-native, application and infrastructure environments. • Architect solutions that leverage Platform Engineering best practices, integrating New Relic seamlessly into their CI/CD pipelines, automation frameworks, and internal developer platforms to drive wall-to-wall observability. • Measure success by the depth of technical value realized and the long-term strategic adoption of the platform across customer organizations.

🎯 Requirements

• 5+ years of hands-on experience in a technical consulting, solutions architecture, or senior engineering role, specifically focused on cloud and application performance technologies. • Proven, extensive experience with core Platform Engineering concepts, including building and maintaining automated, self-service infrastructure and delivery pipelines. • Deep expertise in Automation, Scripting (e.g., Python), and CI/CD practices and tools. Experience with containerization (Docker, Kubernetes) is highly valued. • Exceptional knowledge and practical experience with Observability concepts (The Three Pillars) and products (New Relic, Datadog, Dynatrace, etc.) is extremely important. • Hands-on experience designing and deploying solutions on major cloud providers (AWS, Azure, or GCP). • Strong communication and presentation skills with the ability to influence senior technical stakeholders and drive consensus on complex technical architectures.

🏖️ Benefits

• Fostering a diverse, welcoming and inclusive environment • Flexible workforce model allowing fully office-based, fully remote, or hybrid work arrangements