IT Operations Specialist

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🔥 0 minutes ago

🌐 Argentina, Brazil, +2 more countries – Remote

🇦🇷 Argentina – Remote 🇧🇷 Brazil – Remote 🇨🇱 Chile – Remote 🇨🇷 Costa Rica – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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Newsela

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

📚 Education

🛍️ eCommerce

👥 B2C

💰 $100M Series D on 2021-02

Education • eCommerce • B2C

Newsela is a fast-growing education technology startup with a single ambitious goal: Meaningful classroom learning for every student. We provide engaging, relevant instructional content for teachers that both educates and inspires. With nearly two million teachers signed up, Newsela is helping kids improve their reading skills in all 50 states and more than 150 countries. We seek passionate, creative employees with quick minds and warm hearts. If you believe that all students deserve a more rigorous, more personalized learning experience, please apply to join our team.

📋 Description

• Resolve IT requests involving access, security, equipment, and internal platform administration • Support Apple hardware, macOS, Google Workspace, Iru/Kandji, Slack, Atlassian, 1Password, and related tools • Handle engineering challenges related to operational efficiency and compliance • Establish relationships across the organization to understand department-level support needs • Manage employee onboarding and offboarding in collaboration with People Operations and hiring managers • Create, follow, and update documentation • Partner with domestic and international hardware vendors • Orchestrate new hires’ preboarding and day-one experience • Implement support models and security guidelines established by the Senior System Administrator • Collaborate with teams managing other aspects of the company technology stack • Work 9:00 AM–5:00 PM EDT, with occasional minor after-hours support and rare early starts after major system changes

🎯 Requirements

• 2+ years of experience in an IT Support role • Demonstrated success supporting global IT Operations internal stakeholders • Deep working knowledge of Apple hardware and macOS • Deep working knowledge of Google Workspace, Iru/Kandji, and Slack • Exceptional written and verbal communication in English • Customer-first mindset • Strong troubleshooting skills with a methodical approach • Ability to translate technical concepts to non-technical audiences • Ability to resolve colleagues’ support issues in a timely and accurate manner • Background check required as part of the pre-employment process • Experience with scripting and/or automation, especially the GAM command-line utility, is a plus but not required

🏖️ Benefits

• Exposure to leading-edge tools and technologies, including AI platforms • Collaborative environment using modern IT tools and products • Opportunity to contribute to technology enabling engaging, culturally responsive K-12 learning content