Customer Service Agent – Permanent, Full-Time, Non-Voice

🔥 12 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Newstel Worldwide

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Newstel Worldwide is a leading provider of multilingual customer service solutions, headquartered in Hamburg, Germany, with additional contact centers in Glasgow, Manila, and Istanbul. Founded in 2015, Newstel specializes in offering 24/7 customer support and Business Process Outsourcing (BPO) services, predominantly for the eCommerce sector. Combining advanced technology with highly trained personnel, they deliver efficient customer service while managing rapid scalability to adapt to client sales volumes. Newstel focuses on enhancing customer lifetime value through cross-selling and upselling opportunities and utilizes a pay-as-you-go pricing model. Their global team of 200+ native speakers is dedicated to maintaining high-quality standards across 12 languages, providing seamless omnichannel support to clients across 95 countries.

📋 Description

• Respond to customer inquiries via email only regarding concerts, live events, tickets, schedules, venue information, refunds, and general event-related concerns • Personalise every customer interaction while maintaining professionalism and empathy • Resolve customer concerns efficiently and accurately in accordance with established service guidelines • Research customer concerns and provide clear, solution-focused responses • Maintain detailed and accurate documentation of customer interactions • Meet individual and team performance goals while ensuring a high-quality customer experience • Adapt quickly to new processes, event updates, and changing customer needs during peak seasons • Meet customer satisfaction, quality, productivity, email-handling, and response targets

🎯 Requirements

• Currently not employed and not enrolled in school • Full availability to work a 40-hour weekly schedule • Excellent written English communication skills • Strong attention to detail and ability to write personalised responses • Quick learner who can adapt to new tools and processes • Empathetic, patient, and customer-focused • Able to manage multiple inquiries while maintaining accuracy and quality • Previous customer service or email support experience is an advantage, but not required

🏖️ Benefits

• Permanent employment • Full-time schedule • Use your own device