NewStore provides Omnichannel-as-a-Service for retail brands worldwide that want to accelerate their digital transformation. Built for speed and flexibility, NewStore allows brands to easily deliver amazing shopping experiences that store associates and consumers love. Its mobile-first, modular cloud platform includes POS, order management, clienteling, inventory, and native consumer apps. NewStore customers such as Burton, Faherty Brand, Marine Layer, Scotch & Soda, UNTUCKit, and Vince benefit from the most complete, global omnichannel retail solution available. The company is backed by General Catalyst, Activant Capital, and Salesforce Ventures.

NewStore, Inc.

Solutions Engineer

• Your primary focus will be crafting and implementing sophisticated solutions for renowned brands like G-Star RAW, Vince, and Champion. Collaborating closely with internal teams and external solution partners, you will bridge the gap between technical execution and strategic direction. While your role encompasses intricate solution design, it's anchored in hands-on work that directly impacts our clients' success. In this position, you have the opportunity to evolve over time into a more advanced architectural role.
• Write theming code for iOS and Android apps when new brands join the platform.
• Collaborate with the design team to ensure accurate look and feel for each customer.
• Collaborate with clients, internal teams, and solution partners to comprehend and validate business requirements.
• Connect customers to newly developed features, like native checkout, Apple Pay setup, and shipping methods.
• Provide technical support by diagnosing and resolving issues, whether in custom code, platform code, app, servers, or customer-side.
• Create and implement advanced solutions utilizing the NewStore Shopping App platform and AWS capabilities, in conjunction with existing eCommerce, Payment, and Loyalty systems.
• Take charge of implementation, testing, debugging, and continuous enhancement of software solutions within cloud environments.
• Uphold software quality and integrity while meeting customer objectives within specified timelines.

Senior Solution Engineer

Customer Success & Support

• Serve as the primary point of contact for a portfolio of clients, responsible for building and maintaining strong relationships
• Work closely with customers to understand their needs, goals, and challenges, and develop strategies to help them achieve success
• Provide exceptional customer service, including timely and effective communication, issue resolution, and proactive account management
• Monitor client metrics (e.g. conversion rate, average order value, customer lifetime value, bounce rates) and use data analysis tools to identify trends, opportunities, and potential areas of concern
• Advise customer strategy on ecommerce technology market trends and best practice
• Develop and execute strategies to increase customer retention and loyalty, including product adoption, upsell, and cross-sell initiatives
• Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure customer success and satisfaction
• Consulting, educating and facilitating clients to make optimal use of the platform to drive adoption and growth
• Use our clients' business objectives to inform our roadmap

Customer Success Manager

• The successful candidate will be involved from the initial customer contact through to the planning and execution of the project involving solution partners, internal software developers and clients.
• You will be leading all technical aspects of customer implementations from project kickoff to complete delivery.
• You will be responsible for educating and guiding decisions made by solution partners and customer technical team, including leading by example when necessary.
• You will be responsible for attaining customer objectives within time and scope with maintaining the quality of the architecture.
• You will be responsible for attracting and retaining top talent and providing excellent working conditions.
• You will be rewarded with stock options for every employee based on role and level, internet & phone budget of up to €50,- per month, training / education budget of €2.000,- per year, and 25 annual holidays.

Remote Jobs at NewStore, Inc.

NewStore, Inc.

Senior Solution Engineer

NewStore, Inc.

Customer Success Manager

NewStore, Inc.

Solutions Architect (f/m/d)

NewStore, Inc.