Partner Account Manager

🔥 16 hours ago

🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Own NiCE's partner strategy and business plan for Spain, including partner segmentation, target profiles and route to market • Recruit, onboard and develop new partners, and grow existing partners against pipeline and revenue targets • Run joint business plans and regular reviews with priority partners • Work with NiCE sales in Spain to bring partners into named accounts, manage deal registration and assign opportunity responsibilities • Drive partner enablement and certification across sales, presales and delivery for CXone Mpower and Cognigy • Plan and deliver joint marketing and demand generation with partners • Apply NiCE's partner programme, incentives and commercial terms consistently • Provide regional insight to the International partner leadership team • Report on partner-sourced and influenced pipeline, bookings, active and certified partners, and partner satisfaction • Report to the Director, Partner Sales

🎯 Requirements

• Minimum 5 years' experience in partner, channel or alliance management in enterprise software, SaaS, cloud or CX technology • Proven record of recruiting partners and growing them to deliver pipeline and revenue against a target • Strong understanding of partner commercial models, including margin, incentives, deal registration and services attach • Good knowledge of the Spanish technology and partner landscape • Existing network of resellers and integrators is a distinct advantage • Ability to influence sales, marketing and product colleagues and drive alignment across teams • Exceptional communication, collaboration and relationship-building skills • Self-motivated, proactive and able to thrive in a fast-paced, matrixed environment • Fluent Spanish and English required • Portuguese or other European languages are a bonus

🏖️ Benefits

• Internal career opportunities across multiple roles, disciplines, domains, and locations • Opportunities to learn and grow • Fast-paced, collaborative, and creative work environment