Senior Sales Engineer, AI

🕒 April 21

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Support strategic opportunities across the DACH and France region, working closely with sales to drive growth in these markets. • Partnering with the sales team to plan, prepare and execute on strategic deals within the sales cycle. • Participating in discovery calls and technical deep dives. • Creating and delivering powerful presentations and customized product demonstrations • Design and recommend solutions that meet customer specific needs and business requirements, highlighting the benefits, capabilities and value proposition of NiCE Cognigy. • Discover and analyze customer requirements, understand their pain points, and provide recommendations on how NiCE Cognigy can address these needs. • Collaborating with relevant stakeholders to communicate customer requirements and further enhancements. • Provide technical support to the sales team before and during the sales process, answering technical questions, demonstrating NiCE Cognigy to potential customers, and providing product information. • Stay up-to-date on the competitive landscape and perform technical comparisons between the company's software and other conversational AI products on the market. • Provide internal training to other teams across the company

🎯 Requirements

• Consulting & Sales Engineering Expertise: Leverage your experience in roles like consultant, sales engineer, or presales to provide insightful and engaging demonstrations. • Enterprise Software Proficiency: Bring your background in the enterprise software space, particularly with contact center or automation technologies, to the table. • Programming Skills: Utilize your JavaScript programming/scripting experience, essential for presales and enablement services. Knowledge of Java, Python, or similar languages is a plus. • Low Code & Conversational AI Experience: Experience presenting conversational AI and generative AI technologies. • Contact Center Knowledge: Understanding contact center technology (SIP and typical contact center components such as SBCs, ACD, ASR, TTS, etc.). Experience with conversation design, IVR design or chatbot design. • Presentation Prowess: Be a confident and engaging presenter, capable of captivating your audience. • Creative & Design Skills: Experience with video editing, Photoshop, or similar tools is a valuable asset. • Tech Enthusiast: Demonstrate confidence in speaking about and dealing with technology, with an ability to quickly learn new technologies. • Technical Expertise: Have a deep understanding of Cognigy, conversational AI technologies, NLU/NLP, and related software technologies, including UI/UX. • Sales Acumen: Effectively communicate complex technology in an easy-to-understand manner, build rapport with customers, and showcase Cognigy’s capabilities and value proposition. • Communication & Collaboration: Exhibit excellent communication skills, tailored to your audience, and the ability to collaborate effectively with cross-functional teams (Must be fluent in English, German, and French – French at a professional level is required).

🏖️ Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! • As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.