Sales Assistant

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NightOwl Consulting Philippines Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

NightOwl Consulting Philippines Inc. is a BPO and staff-augmentation firm specializing in mortgage operations support. The company provides offshore teams and trained mortgage professionals in the Philippines who work US business hours to support lenders, brokers, branches, and independent mortgage banks across roles such as loan officer support, underwriting assistance, disclosure and closing support, compliance, licensing, and administrative functions. NightOwl emphasizes seamless integration with clients' processes, transparent cost-plus pricing, and long-term partnerships to scale mortgage operations and reduce costs.

📋 Description

• Contact every new lead within 4 hours of receipt in a fast, warm, and personal manner • Conduct intake questionnaires live by phone • Schedule and confirm initial loan consultations • Set 20 appointments per week for the Loan Officer • Confirm appointments 24 hours in advance and handle or re-book no-shows • Send loan applications promptly and track them through completion • Coordinate appointments with realtors, financial planners, title companies, insurance agents, CPAs, and attorneys • Manage the inbox daily using the Delete, Defer, Do, Delegate framework • Action emails the same business day and draft responses where appropriate • Own, maintain, protect, and de-conflict the calendar • Manage incoming correspondence and route communications through the team platform for logging • Maintain accurate CRM lead tracking and contact information • Keep lead, appointment, and tracking pipelines current • Track leads from first contact through appointment scheduling • Ensure systems are aligned and provide daily views of required follow-ups and actions

🎯 Requirements

• Excellent organizational skills • Strong attention to detail • Confident and professional phone communication skills • Clear English with a minimal accent • Experience using Google Workspace, including Sheets, Calendar, Gmail, Docs, and Drive • Comfortable making outbound calls to leads, clients, and business partners • Ability to manage multiple tasks in a fast-paced environment • Positive and professional attitude • Self-motivated and able to work with minimal supervision • Reliable and dependable • Ability to work under pressure and meet deadlines • Experience using a CRM or lead management system • Previous experience using a phone or dialer system • Experience with mortgage software or loan origination systems is a plus; training will be provided

🏖️ Benefits

• Above market salary • HMO on Day 1 for principal and two dependents • Government-mandated benefits • Performance-based Incentives • Quarterly Company Events • 1,000 PHP De Minimis • Equipment and software provided