Client Success Lead

Job not on LinkedIn

🔥 12 hours ago

💃 Latin America – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

NIR-YU

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

NIR-YU is a company dedicated to empowering small and medium enterprises (SMEs) by providing tailored nearshore staffing solutions. They focus on strategic recruitment of skilled nearshore professionals, offering cost-plus pricing for transparency and affordability. Their services include staff augmentation, staff leasing, talent acquisition, and employer of record (EoR), aimed at helping SMEs gain access to a skilled workforce from Latin America. By facilitating the hiring of remote talent and ensuring compliance with local regulations, NIR-YU allows businesses to enhance their teams with English-speaking professionals, optimize costs, and focus on growth strategies without the burden of setting up foreign entities.

📋 Description

• Act as the primary day-to-day contact for assigned clients and build trust through clear, proactive communication • Prepare and lead client meetings with agendas, business context, recommendations, decisions, owners, and next steps • Manage difficult conversations involving performance, scope, timelines, budget, and expectations • Send or approve accurate client follow-up communications within the agreed service standard • Translate strategy into practical weekly delivery plans with owners, deadlines, dependencies, and definitions of done • Maintain accurate account information, tasks, decisions, risks, and follow-ups in Basecamp • Coordinate specialists and contractors across paid media, creative, websites, SEO, email, analytics, automation, and related work • Identify scope creep and explain its impact on cost, workload, priorities, and delivery time • Escalate pricing, contractual, and material delivery risks with clear recommendations • Turn performance data and specialist input into clear commercial recommendations • Distinguish confirmed facts from assumptions, unresolved questions, and unapproved ideas • Verify client-facing reports, presentations, recommendations, claims, links, scope, and timelines before delivery • Use AI daily for research, briefs, reporting, meeting preparation, documentation, and quality assurance, while independently checking final output

🎯 Requirements

• Proven experience leading US-client meetings in a digital marketing agency, consultancy, or similar client-service environment • Excellent spoken and written English, with the confidence to communicate clearly with business owners and senior stakeholders • Strong project and account-management discipline across several concurrent accounts • Working knowledge of paid media, SEO, websites, email marketing, CRO, analytics, reporting, and common delivery dependencies • Comfortable making and defending recommendations, controlling scope, and escalating issues early • Experienced in managing specialists and external contractors without needing to execute every technical task personally • Proactive, organized, commercially aware, and comfortable in a fast-moving environment