Customer Support – Creator Contact Specialist

Job not on LinkedIn

🔥 0 minutes ago

💃 Latin America – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NIR-YU

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

NIR-YU is a company dedicated to empowering small and medium enterprises (SMEs) by providing tailored nearshore staffing solutions. They focus on strategic recruitment of skilled nearshore professionals, offering cost-plus pricing for transparency and affordability. Their services include staff augmentation, staff leasing, talent acquisition, and employer of record (EoR), aimed at helping SMEs gain access to a skilled workforce from Latin America. By facilitating the hiring of remote talent and ensuring compliance with local regulations, NIR-YU allows businesses to enhance their teams with English-speaking professionals, optimize costs, and focus on growth strategies without the burden of setting up foreign entities.

📋 Description

• Solve customer tickets via email and chat with clear, calm, human responses • Handle order and shipping questions, including tracking, address changes, delivery issues, returns, and refunds • Provide honest, nuanced product guidance • Communicate with creators to coordinate content, answer questions, and maintain smooth relationships • Use AI tools to deliver faster output without sacrificing quality • Improve internal systems by spotting patterns, updating SOPs/macros, and reducing repeat questions • Escalate appropriate cases with full context so the team can act quickly

🎯 Requirements

• Strong written English (clear, human, professional) • Experience in Shopify or similar e-commerce environments • Tech-savvy and comfortable using AI tools • Reliable laptop + stable internet; ideally working with 2 screens • Availability Monday to Friday • Strong typing speed • Experience with helpdesk tools (Gorgias, Zendesk, Intercom, etc.) • Common sense and a solutions-first mindset • Ownership mentality — you pick things up and finish them • You naturally think in systems and enjoy fixing root causes • Bonus: experience working with creators or managing content workflows